- Report: #525581
Complaint Review: Contingent Network Services LLC - West Chester Ohio
Reported By:
Bizzmark Technology Group -
Orono, Maine, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Contingent Network Services LLC
4400 Port Union Rd West Chester, Ohio, United States of America
Phone:
8005069609
Web:
www.contingent.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Contingent Network Services, LLC Failed to make timely payments, most payments are past due, accused company without evidence West Chester, Ohio
In the middle of 2009 my company was approached by Contingent for some cabling jobs for a Maine government educational contract.
From the onset, Contingent agreed to pay our company material costs immediately after completion of work, with labor to be paid afterward per their NET-60 (ie 60 days) method. Less than half of our work orders (out of 34) were paid anything at all, and two checks were more than a week later than our contacts at Contingent told us they would be.
Contingent was made well aware that, as a small company with little capital, we could not keep laborers working on for the sites that had been scheduled without paying them. We (the business owners) bought materials with our personal money and kept on laborers with the material revenue; as this revenue was late or missing, it caused an interruption in our services for one day, which Contingent promptly blamed on us as if the prior conversations had never occurred. I blindly ignored this warning sign and kept taking on work with them.
Surprisingly, this issue isn't what supposedly caused Contingent to stop working with us or sending payments. All of a sudden I began receiving E-mails claiming that we weren't completing work properly, that their 'quality control' team had discovered grievous problems with almost all of our sites, and that they wouldn't work with us anymore.
We had performed work specifically according to Contingent's own SOW (Statement of Work) and, on the two occasions where glaring but easily solved problems occurred at sites, we traveled back to those sites and rectified the problems at our own cost.
Contingent is claiming almost everything we did was wrong and asked us to wait a week for them to determine how much damage we had done, and make the 'necessary adjustments'. It has been nearly 2 months and all contacts from the project coordinators up to the division managers will not answer or return phone calls or E-mails whatsoever, period. No evidence from any of the sites we completed was presented to us in any form by Contingent. I know for a fact that the customer contacts at all 34 sites were content with our quality of work, and they all signed the work orders stating so.
Contingent owes our business money well into the 5-digit range. They are totally unresponsive. In all honesty I spend every day worrying that they've made a run for Venezuela.
From what I'm seeing now on this site, I'm surprised there's not yet a class-action lawsuit filed against them.
Unless you're intensely masochistic and enjoy doing charity work, avoid Contingent at all costs.
From the onset, Contingent agreed to pay our company material costs immediately after completion of work, with labor to be paid afterward per their NET-60 (ie 60 days) method. Less than half of our work orders (out of 34) were paid anything at all, and two checks were more than a week later than our contacts at Contingent told us they would be.
Contingent was made well aware that, as a small company with little capital, we could not keep laborers working on for the sites that had been scheduled without paying them. We (the business owners) bought materials with our personal money and kept on laborers with the material revenue; as this revenue was late or missing, it caused an interruption in our services for one day, which Contingent promptly blamed on us as if the prior conversations had never occurred. I blindly ignored this warning sign and kept taking on work with them.
Surprisingly, this issue isn't what supposedly caused Contingent to stop working with us or sending payments. All of a sudden I began receiving E-mails claiming that we weren't completing work properly, that their 'quality control' team had discovered grievous problems with almost all of our sites, and that they wouldn't work with us anymore.
We had performed work specifically according to Contingent's own SOW (Statement of Work) and, on the two occasions where glaring but easily solved problems occurred at sites, we traveled back to those sites and rectified the problems at our own cost.
Contingent is claiming almost everything we did was wrong and asked us to wait a week for them to determine how much damage we had done, and make the 'necessary adjustments'. It has been nearly 2 months and all contacts from the project coordinators up to the division managers will not answer or return phone calls or E-mails whatsoever, period. No evidence from any of the sites we completed was presented to us in any form by Contingent. I know for a fact that the customer contacts at all 34 sites were content with our quality of work, and they all signed the work orders stating so.
Contingent owes our business money well into the 5-digit range. They are totally unresponsive. In all honesty I spend every day worrying that they've made a run for Venezuela.
From what I'm seeing now on this site, I'm surprised there's not yet a class-action lawsuit filed against them.
Unless you're intensely masochistic and enjoy doing charity work, avoid Contingent at all costs.
2 Updates & Rebuttals
Bizzmark Technology Group
Orono,Maine,
United States of America
2 weeks later..
#2Author of original report
Thu, December 03, 2009
So it's been two weeks now since Contingent was nudged into action (by the original report, no doubt), and I haven't had any response from them since. No answers to phone calls or E-mails requesting information on this mysterious 'approved, queued' payment that does not appear on their online invoicing system. Moreover, we have not received any of this 'proof' of our shortcomings aside from a spreadsheet showing totals for QA payments deducted from each of our sites. There are major errors in this spreadsheet, which will be addressed later. In the meantime, Contingent needs to pay up or face a lawsuit, plain and simple; by their own admission, they are far, far behind in payment.
Contingent
West Chester,Ohio,
United States of America
Contingent Response
#3UPDATE Employee
Sat, November 21, 2009
This contractor was hired for numerous sites on a large project, with a customer that was both an elite large company, and also still new to Contingent. We began receiving complaints from our customer when they arrived onsite due to the quality of the work on the cabling. The complaints became high enough that we were forced to remove this company from the project, and had to then work hard to redeem our reputation with this customer. It was demanded by our end customer, and also required for our reputation on quality, for us to send a Quality Team to visit all of this Contractors sites. This incurred additional internal resource time, and a lot of time to save this project with the customer. Our finding at the numerous sites costs us thousands of dollars in materials and labor to bring up to code and acceptable quality. It was communicated to this company on numerous occasions that their payments would be held until we resolved this issue and finished all clean-up on their sites in order to know what the cost of cleanup would be. Some payments were sent out if we reached a site in which there were no issues, or little issues, so they did receive thousands of dollars in payments on verified good quality sites during this review. The review has been complete, and the deductions have been removed from this contractor's invoices. The remaining amount has been approved, and is in the queue for payment. This contractor has been notified, and also sent all supporting documentation and photos reflecting the poor quality installations. CNS has all documentation required to support these withholdings.
