Julianna
Watertown,#2Author of original report
Thu, February 12, 2004
Well I finally got my car back, and took it to a transmission shop my mechanic recommended. The guys at the new shop were VERY helpful and honest...and said I was lucky I made it home: Cottman didn't do a very good job putting the transmission back in and the right axle was ready to come off. They had to reseal that part, repair an inner C.V. clip on outer boot, twist the outer boot back into place, refill with fluid (because of the right axle problem, most of the new fluid Cottman put in leaked out!), and adjusted the T.V. cable back into original position. Cost $106 just to repair what Cottman screwed up that was supposedly repaired. The seal seems to have stopped the leak though...but I continue to monitor the fluids and check for leaks just in case...and the price the new shop quoted me for a complete overhaul was WAY less than Cottman.
Chris
Palm Harbor,#3Consumer Comment
Tue, February 10, 2004
Write this person about your story. Francis J. Hendrie, Consumer Protection Agent 21 South 12th St., 2nd Fl. Philadelphia, PA 19107 They are well aware of the deceptive "warranty" advertising. The smiling Nascar driver and the "home of the 75000 no bull warranty" have given too many people a sense of false confidence. It is even more serious because much of it is "interstate commerce". They do in fact receive (in Pennsylvania) royalties and fees derived from your payments regardless of where you took your car for service.
Greg
Middletown,#4Consumer Suggestion
Fri, February 06, 2004
Tranz man I agree with you other than a Franchise shop doesn't need to be in a bind to get the most out of every customer. The first time I heard these sayings was at a sales meeting for Mr. T ( Whats the difference in a 500 dollar tranny and a 700 tranny?)(Just ask) and of coarse the famous regional opt manager who coined the phrase you didn't charge enough if they don't leave crying. Now I've heard these sayings for almost thirty years from all three franchise offices and by the way the 500 dollar thing from along time ago coarse I remember it being said about 200 dollar tranys to. Anyway every time I have seen this used is when the sales man says I got this handled and it doesn't happen so he starts this yelling to confuse the shop owner and of the shop owner knows whats going on but he plays along anyway ( sales man may be burning out what ever) any way stick to your guns also look at the receipt it may still have the clause saying that the Tran will work as good or better on return of the car if it doesn't then remember what is good for the goose is good for the gander. In other words it don't work as good as it did understand.
TRANZMN
RICHMOND,#5Consumer Comment
Fri, January 30, 2004
Julianna~~~~~What you have experienced is a shop that is having $$$$ problems~~~~~The job there is to get the most they can get from every customer no matter what !~~~~~~No matter what the problem is it needs to be overhauled.~~~~The company ethics code looks good on paper but what the shop operating costs are is hard to implement. Unless~~~~The shop has all the business it can handle with a very knowledgeable crew~~~~~I haven't seen a shop like this yet.~~~~~I,m not sure if the promise to get the car done by the time of this writing has been honored~~~~~the ss# is what is taught in the Cottman (Skool) since the most prospective new owners are from other professions non automotive related. THE TRANZMN
TRANZMN
RICHMOND,#6Consumer Comment
Fri, January 30, 2004
Julianna~~~~~What you have experienced is a shop that is having $$$$ problems~~~~~The job there is to get the most they can get from every customer no matter what !~~~~~~No matter what the problem is it needs to be overhauled.~~~~The company ethics code looks good on paper but what the shop operating costs are is hard to implement. Unless~~~~The shop has all the business it can handle with a very knowledgeable crew~~~~~I haven't seen a shop like this yet.~~~~~I,m not sure if the promise to get the car done by the time of this writing has been honored~~~~~the ss# is what is taught in the Cottman (Skool) since the most prospective new owners are from other professions non automotive related. THE TRANZMN