Complaint Review: Countrywide Home Loans Maria Rodriguez Bank Of America - Lancaster California

I worked for countrywide from 8/2005-5/2007, I started as a shipper/ admin, within 2 months I was promoted to LSI (loan Processor) and within 3 months I was promoted to and LSII I felt great and loved my job, the benefits and the bonuses. After being with the company for 10 months I was requested by a branch manager to come work for them as there personal assistant being that I really enjoyed my job, I declined unfortunately because he had power he requested I be transferred, I walk into work one day in June of 2006 and I am told congratulations I was confuse for what I asked. You've been promoted to Office Administrative assistant. And you're getting a raise! a raise! hey who can decline a raise? So I went along with the transfer although I would call my old manager almost every other week begging him to take me back the manager I was working for was lazy and never in the office. I was running the office, doing commission, employee reviews and dealing with angry and upset clients, my bonus stopped because it didnt matter how many loans I submitted I wasn't the manager so I wasn't getting credit for them. It was night mare. Working for him, Then in January of 2007 after being there for a 7 months I was laid off because our office had to under go budget cuts. I understood. Although I still believe that the cuts should have been with the manager first. Any how back to my situation in April, 2007 I applied for a postion at the countrywide in Lancaster, Ca. in the loan service center. I thought I can do this I took a big pay cut but I hey who am I to complain I had a job!! The on may 2nd I'am on my way to work and car breaks down mind you where the company is located and I live there is bit of desert in between and my phone service at that time is Nextel so guess what I have no network. No service I had to walk at least 3 miles to get service. I call my trainer and inform her that I will make every effort to make there. Now being that I have only lived in the area for 5 months am still not familiar with the area and have yet to make many friends so now I have no way to pick up my kids from after school care. Or take them to school the next morning, being single parent isn't easy. So I rented a car. And the next day after I dropped off my kids at school, and left to work I decided to go a different route where I knew I would have network just incase. Well just incase was right! The rental car I was driving the engine set fire. And I called work I was told just take the day off and we will see you tomorrow. So I did!

That day I called and left my manager and the instructor a message asking if they knew anyone in my area who might be able to give me a ride. I would pay for gas. No one ever returned my call. On Friday I get a ride to work I' am there all day and remind my manager that I will not be in on May 7th or 8th because of my court hearing for custody and divorce. He states ok I'll see you on May 9th however on May 7th I get a letter from human resource manager Maria that says you have not reported to work or have not contacted your employer. If we do not hear from you! We will consider this as job abandonment. I called in immediately she tells me. Your managers states that you have not been in. i explained that I was in on friday and that I did call in on the 2nd and 3rd. she said both the trainer and my manager said the same thing well in addition to leaving my manager a message that morning I also sent him an e-mail I had proof atleast I thought.

to make a longer story short the company is no longer owned by countrywide and it's now owned by Bank of America. I have applied to several positions and have gotten calls from the recruiters of the company, I submit my information and no one ever returns my call.recently I decided to call and find out why if I have experience I was told you are not rehire able! I've never worked for Bank of America. How can I not be rehire able? Well Maria (from Human resources) put me on a no rehire list while I worked for countrywide. Which really bites because now I can't work for Bank of America in any area? Thank you Maria!!!!! I was last told that a manager would have to take a chance on me and really want me to work for them! Thats great! that wont happen because my application will never make to a manager because my application has to go to human resources first and they will shut me down before anyone can even look at it .so I really seem to have no fighting chance... Bank of America is unfair they are treating me like I robbed the bank!!! When the reality I feel like they robbed me!!!!I didnt quit!! they quit me......

Nancy

Palmdale, California

U.S.A.

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