Best Boss
Lexington,#2Consumer Suggestion
Sun, August 09, 2015
I am aware your report was written eight years ago and you have probably had employers since, but I have suggestions that may help someone who reads your post and is in a similar situation.
It would have been brilliant if you had indeed located the e-mail you had sent your employer, but apparently it had not been saved as you had thought. The IT department at Countrywide should have been able to locate it. But for future reference and for anyone going through a similar situation, here is my advice:
1. ALWAYS follow up your phone call to employer with an e-mail re-iterating what has happened, why you can't be at work when you are supposed to be, when you will return to work, and put in the body of the e-mail what you were told during your phone call to your employer. Put that content in quotes. If they do not reply to your e-mail, then it may be considered as "gospel" or a valid quote from the person you spoke with.
2. If your rental car had an engine problem, there should have been written documentation of this.
3. If you called your employer from a cell phone, there should have been a paper trail of phone calls to them. It may not show who you spoke with, but it is something.
4. I would have put together all written documentation I could put my hands on, no matter how weak it may appear to you, and at the first hint of a problem sent all of this to the head of Human Resources. This "Maria" person sounds like a lower level employee who probably didn't think about or care about the consequences of putting someone on a DNH list. When lodging a complaint, always go higher than the person who created the problem for you in the first place.
5. Always save any documentation you receive from the person with whom you are lodging the complaint. If they should happen to call you to discuss the problem, before you end the call ask them to send you a letter or e-mail outlining what has been discussed and any possible resolutions they have offered.
I worked for Countrywide Home Loans for seven years as a Branch Manager. I loved my job and thought they were the greatest employer ever! I only left because I became disabled and could no longer work. With ANY large national employer, there are going to be some bad eggs. I do not think that Countrywide had a pervasive policy of treating their empoyees like this. You, unfortunately, just happened to run into some people who treated you badly. I hope and assume you have gotten employment since this unfortunate incident. Remember, in the work force, you are your best and most times, only advocate. And - DOCUMENT, DOCUMENT, DOCUMENT.
Hugh Jass
Franklin,#3Consumer Suggestion
Fri, July 31, 2009
No one wants an employee who can't show up on time. If you worked for me I would've canned you too. I find it hard to believe a rental car would catch on fire.