Complaint Review: Countrywide Home Loans - Simi Valley California

I guess hell froze over because I FINALLY got a statement from Countrywide. I saved it because it'll probably be the only one I ever get. It's sad that I got it yesterday (Friday) and my house payment is due Tuesday. So yes, I got one but my mortgage payment will be late. (maybe) Let's hope that this continues (getting statements) and maybe I won't have to take any further actions. Thanks for everyone's help and advice.

Actually, I have called Countrywide and got my loan number. I have been mailing certified payments with return receipt so someone has to sign for them and I get that signature back. This way if they claim they got no payment, I can go back and look to see what a$$hole got my payment and blame it on them since i have thier signature on the card. I really appreciate the phone number to the office of thier president. I will give that a try.

Actually, I have called Countrywide and got my loan number. I have been mailing certified payments with return receipt so someone has to sign for them and I get that signature back. This way if they claim they got no payment, I can go back and look to see what a$$hole got my payment and blame it on them since i have thier signature on the card. I really appreciate the phone number to the office of thier president. I will give that a try.

Actually, I have called Countrywide and got my loan number. I have been mailing certified payments with return receipt so someone has to sign for them and I get that signature back. This way if they claim they got no payment, I can go back and look to see what a$$hole got my payment and blame it on them since i have thier signature on the card. I really appreciate the phone number to the office of thier president. I will give that a try.

Actually, I have called Countrywide and got my loan number. I have been mailing certified payments with return receipt so someone has to sign for them and I get that signature back. This way if they claim they got no payment, I can go back and look to see what a$$hole got my payment and blame it on them since i have thier signature on the card. I really appreciate the phone number to the office of thier president. I will give that a try.

Have you tried to pay your mortgage on line? This is very easy and convenient however, you need your loan # in order to do this. In your case you probably don't know your loan # since they have not mailed you anything. Maybe you can call and get this from them. I would not hold payments in a trust account as suggested earlier. This company is bad news. They tried a tactic on me and it backfired on them. I had to contact my states Banking and Finance Commission which falls under the Governor's office and they wrote them a demand letter after I had tried to deal with them for four months and getting no where. My issue was resolved within 3 weeks of them sending this letter. In the letter it was stated that they were at risk of losing their real estate license if they did not comply to my demands. They knew what they did was wrong and it took someone with more authority than me to get this resolved. They could care less about the consumer. My sister in-law is having problems with them also. I hope you get this resolved asap. Have you tried calling the Office of the President at Countrywide. The # for that office is 800-601-2522. If you call and get no where let me know and I will contact you with the person I spoke with and her extension. I don't want to post her name and number on this site. Good Luick

When I first started calling Countrywide, in January, (my loan was sold to them in December)they said they mailed me a Welcome Letter but all I EVER received was a good-bye letter from the old mortgage company. If the old mortgage company would not have sent me that, I would have continued to mail payments to them. They have always sent me a statement from day one. I think it's lousy practice not to send a statement. I don't care what the laws/rules are. They for one, have a BAD track record and second, how would anyone know how much escrow is in thier account? My dad had the same problem with a different mort. company and they weren't putting enough in escrow so they jacked up his house payment. He actually had NO money in escrow. He had to refinance to get the account straightened out. And another funny thing about the loans being at a fixed rate and not having to send out monthly statements, my car note sends out monthly statements and the amount of monthly payment was said when I purchased the car over a year and a half ago. They used to use coupon books but then sent out letters informing customers they would send monthly statements and to not use the coupon book anymore. So I don't buy that. (That if your loan is at a set amount of money per month, they don't have to send a statement) Unless mortgage companies are different from every other company in the free world. Can't we do anything to these con-artists? Look at all the reports filed all over the US. Not this many people could be lying or full of it.

Dawn, Here is a link to my report: http://www.ripoffreport.com/reports/ripoff65783.htm It is true, they do not have to send statements, HOWEVER, they are required by RESPA, to send you a Welcome Letter with all the info on how to make your payment etc. The company that sold your loan also has to send you a letter that notifies you of the transfer. I don't know if you got that or not. First, go to HUD's website and read about RESPA. Print it and keep it. They also have a sample RESPA letter. Next, you must write a RESPA Letter to Countrywide and mail it at least certified/ return receipt (registerd is even better, but costs more too) Do not mail it to were you would send the payment. They have an address in Simi Valley, that's they one that receives RESPA requests. Send a copy of your RESPA letter to HUD, FTC, your states Attorney General and the government agency that handles mortgages in your state. This maybe a little tricky to find out, but is worth it. Please realize that the tactics that Countrywide uses are not mistakes, they are by design to cause to lose all your money and when that runs out they take your home on top. Also, this ripoff is being practiced by many mortgage companies now, and many support groups have formed on the internet with much info on what you can do to help yourself. Go to Google an make a search for "mortgage servicing fraud" you will be surprised! You need to act quickly, because you are on their timetable and they don't waste time to cause you problems.

Thank you for your advise but I'm a first time homeowner and unfortunately don't know a whole lot about mortgage companies. I just know Countrywide is an excellent scam artist. If I set the payments aside in a special type of trustfund, and the money is there, can they really do anything to me? And would I be charged for late fees? And would it ruin my credit? I'm very young, 23 almost 24, but am only 50 points away from PERFECT credit. I really don't want to do anything to jeopardize my credit. And as far as the loan being a fixed loan, it is NOT a fixed loan. So they should still be sending me statements. I've talked to atleast 10 different people and they all tell me they will send one out and the last one I talked to said she would put it under review to find out why I'm not getting my statements. I'm so aggravated with this company, I'm about ready to refinance even though I have been told by someone who does refinancing that since I haven't lived here for a year yet, I would have to pay closing costs all over again. I'm almost ready to do that.

Unfortunately, you have to understand that many lenders of loans that have the same payment every month consider a loan coupon as a friendly reminder and not an excuse to skip or miss a payment. Unlike your credit card or monthly water or electricity bills, these amounts do not change if you are in a fixed program. I did not work for Countrywide, but I did work for a loan company and we would get some complaints about not having loan coupons on fixed loans. I would have to inform them of two things: 1- where to send your payment and 2-I am going to send you loan coupons, but you do not need these coupons to credit your loan. Of course, there are unscrupulous (spelling?) borrowers who try to use every excuse to extend the payment period, but that is just a case of letting under 1% of your customers dictate how you will treat everyone. Your loan papers should show the monthly total and the due date of each month, as well as when the late fees kick in. Even though I agree with you, I just wanted to let you know where the lenders are coming from. I agree wholeheartedly to put the funds aside to show that you did have the money as well as the intention, but the lender would not cooperate.

Dawn, Protectect yourself, set up a specific trust account and put your payments in there. In this way, if you get sued, you can show that the money is there, you just had no way of knowing where to send it. You get to keep the interest that the money generates. Make sure you write them a letter and keep a copy. Ideally, send it return receipt with the certified number on the letter itself. As long as you've sent them something in writing and you are putting your monthly payments in a trust account, you are in a better position to be able to convince anyone that you are on the up and up and they are the ones trying to sham you. Once you've done the above, sit back and wait, eventually they will get a hold of you and then you'll have your ammunition. If they institute legal action against you, you'll have what every lawyer dreams of and they'll end up paying your attorney's fees.

Dawn, Protectect yourself, set up a specific trust account and put your payments in there. In this way, if you get sued, you can show that the money is there, you just had no way of knowing where to send it. You get to keep the interest that the money generates. Make sure you write them a letter and keep a copy. Ideally, send it return receipt with the certified number on the letter itself. As long as you've sent them something in writing and you are putting your monthly payments in a trust account, you are in a better position to be able to convince anyone that you are on the up and up and they are the ones trying to sham you. Once you've done the above, sit back and wait, eventually they will get a hold of you and then you'll have your ammunition. If they institute legal action against you, you'll have what every lawyer dreams of and they'll end up paying your attorney's fees.

Dawn, Protectect yourself, set up a specific trust account and put your payments in there. In this way, if you get sued, you can show that the money is there, you just had no way of knowing where to send it. You get to keep the interest that the money generates. Make sure you write them a letter and keep a copy. Ideally, send it return receipt with the certified number on the letter itself. As long as you've sent them something in writing and you are putting your monthly payments in a trust account, you are in a better position to be able to convince anyone that you are on the up and up and they are the ones trying to sham you. Once you've done the above, sit back and wait, eventually they will get a hold of you and then you'll have your ammunition. If they institute legal action against you, you'll have what every lawyer dreams of and they'll end up paying your attorney's fees.

Dawn, Protectect yourself, set up a specific trust account and put your payments in there. In this way, if you get sued, you can show that the money is there, you just had no way of knowing where to send it. You get to keep the interest that the money generates. Make sure you write them a letter and keep a copy. Ideally, send it return receipt with the certified number on the letter itself. As long as you've sent them something in writing and you are putting your monthly payments in a trust account, you are in a better position to be able to convince anyone that you are on the up and up and they are the ones trying to sham you. Once you've done the above, sit back and wait, eventually they will get a hold of you and then you'll have your ammunition. If they institute legal action against you, you'll have what every lawyer dreams of and they'll end up paying your attorney's fees.

I have written letters to the Attorney General of TX, MO,CA and to the FTC and to Countrywide themself! I also included a copy of each letter to each party and mailed it to everyone. I also made a copy of the check and included that to all parties to ensure they could not say I didn't send payment. I have now been calling Countrywide for over a month and a half and they have had my loan for over 2 months. I have also emailed them on thier website but still, no statements. Can anyone give me any suggestions on what else I could possibly do?