B
Phoenix,#2Consumer Comment
Fri, August 11, 2006
Cox - maybe not THE worst, but right up there. I had their services for years and years, running into service outages quite frequently, sometimes days at a time. Billing "issues", being charged for features I didn't have, on and on. The straw the broke Mr. Camelback's - back? One day, out of the blue, the pictures on both receivers were snowy. I called and asked for a repairman. They came out, spent and hour doing whatever they were doing, and then told me they couldn't find the problem - and LEFT! They didn't bother to tell me they were NOT coming back unless I called again, in fact, they didn't give any kind of solution at all. Upon realizing what had happened, I called them the next day. "Well, sir, our notes show that they couldn't find the issue and that they would have to come out again". Fine, I said, why didn't they tell ME that, and WHEN are they coming back? " I don't know why they didn't inform you, and you will have to schedule another appointment". It's not exactly a convenient thing to have to schedule these kinds of appointments. I did, they came back again. This time, the man told me he was going to have to search some place 4 miles away for the problem. Uhhhhh, okay, get at it then. He never returned. I called AGAIN. They came out AGAIN. And AGAIN, no resolution. And they left, AGAIN. Finally, I got sick of this situation, and asked for a manager. He looked up the file and stated that they couldn't find the problem, but were "looking into it". Well, I replied, then that must eliminate anything going on inside of my house? Yes. I told him I wasn't going to continue to pay for faulted service. He agreed, but they didn't take off any monies owed. Long story short: They never found the problem in 6 months time, told me on the final visit, which was about number 15, that they couldn't find the problem and therefore weren't returning, case closed. I immediately cancelled the service and got another service. bb
Bill
Scottsdale,#3Consumer Comment
Sun, June 13, 2004
I have had many experiences with Cox- all of them negative. I won't even go into all of them, except to give a few highlights: 1) The month after I got high speed internet from them, they raised their fee by $10.00 per-month 2) They couldn't make my phone ring reliably, so people would call and wonder why I didn't answer the phone 3) After FIVE (5) visits by 2-5 techs each time, they didn't fix my problem, so I had to go back to Qwest for telephone service (I am an engineer and have designed telecom equipment, and I can assure you- they're incompetent, though friendly and well-intentioned.) 4) They raised my fee again for broadband, because now my services aren't bundled. They are unreasonable and intransigent. They do not care about anything except your money. Try getting a credit from them - I dare ya'! I can't wait until they have some real competition in the broadband arena.