- Report: #710855
Complaint Review: COX Communications - Phoenix Arizona
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COX Communications
1550 W. Deer Valley Road Phoenix, 85027 Arizona, United States of America
Phone:
623 594-1000
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COX Communications COX Communications collecting on bogus charges for so-called missing equipment! Phoenix, Arizona
COX Communications is attempting to collect money from me for equipment that was returned to their COX Store in December, less than a week after I closed my account with them. I received a receipt for the returned equipment from the COX Store employee.
I paid all service charges to COX on the final bill received. Then a month later I received an $80 bill for "unreturned equipment." I sent COX a copy of the COX Store receipt and received yet another $80 bill for unreturned equipment. I spoke with a COX customer service representative who told me that the receipt did not indicate returned for the one piece of equipment they claim is missing, even though that equipment was listed on the receipt. COX customer service would not transfer me to a COX Manager or anyone with authority to address this problem.
All my attempts have failed in trying to communicate by mail or phone with COX Administration or Management, or any responsible person of authority at COX who is in a position to resolve this problem. Thus far I have only been able to speak to customer service personnel who do not have the authority to resolve this problem.
At no time has any COX Administrator or Manager tried to contact me to discuss this problem. Instead, they sent my bill to a collection agency who is now harassing me with phone calls and threatening letters. I have filed a "dispute" with them, but their only response was to demand payment and my personal information (social security #, etc.). I don't see how this type of personal information will do anything to resolve my dispute with COX.
For 10 years I have paid COX 100% of charges and paid on time every month. You would think that COX would have the courtesy to at least investigate this charge before harassing the customer into paying an erroneous bill. It is obviously easier for COX to send the bill to collections than it is for them to work to resolve the problem and correct their mistake.
I can only conclude that COX does not want to do the right thing and resolve this problem because their company is benefiting by collecting money on bogus charges.
I paid all service charges to COX on the final bill received. Then a month later I received an $80 bill for "unreturned equipment." I sent COX a copy of the COX Store receipt and received yet another $80 bill for unreturned equipment. I spoke with a COX customer service representative who told me that the receipt did not indicate returned for the one piece of equipment they claim is missing, even though that equipment was listed on the receipt. COX customer service would not transfer me to a COX Manager or anyone with authority to address this problem.
All my attempts have failed in trying to communicate by mail or phone with COX Administration or Management, or any responsible person of authority at COX who is in a position to resolve this problem. Thus far I have only been able to speak to customer service personnel who do not have the authority to resolve this problem.
At no time has any COX Administrator or Manager tried to contact me to discuss this problem. Instead, they sent my bill to a collection agency who is now harassing me with phone calls and threatening letters. I have filed a "dispute" with them, but their only response was to demand payment and my personal information (social security #, etc.). I don't see how this type of personal information will do anything to resolve my dispute with COX.
For 10 years I have paid COX 100% of charges and paid on time every month. You would think that COX would have the courtesy to at least investigate this charge before harassing the customer into paying an erroneous bill. It is obviously easier for COX to send the bill to collections than it is for them to work to resolve the problem and correct their mistake.
I can only conclude that COX does not want to do the right thing and resolve this problem because their company is benefiting by collecting money on bogus charges.
1 Updates & Rebuttals
Coxtech1
Chesapeake,Virginia,
U.S.A.
Re: Lost Equipment concerns
#2UPDATE Employee
Mon, March 28, 2011
I apologize for any inconvenience this billing situation has caused you. If you would like further assistance getting this resolved please feel free to email me at [email protected] and I would be happy to do what I can to help.
--CoxTech1
