Rusty
Gray,#2REBUTTAL Owner of company
Thu, November 22, 2012
I would like to apologize to Mr. Ryan for any misunderstandings on how our referral program works. We allow new businesses to refer 10 perspective customers to enter our online credit management company to receive 1 free enrollment. 99% of the companies actually put a customer in for free so they may be able to buy a house, auto, or simply refinance on a current home. After extensive research, I found Mr. Ryan as being the only one to put himself in and not a customer. The notes in Mr. Ryan's file showed he has health issues so we were working with him at no cost but once he would be in a position to start referring customers again we would still help a real client of his for free. Mr. Ryan was able to take advantage of our state of the art point deduction technology, score simulator, credit recommendations, and credit specialist for 3 months with success. We have been in business for over 10 years and pride ourselves on not having complaints from our paid customers so it's ironic we get one from an unpaid one.
I have re-opened Mr. Ryan's file so he may continue progressing in his desire to manage his credit with positive results and have the same success thousands of paying customers have over the years. We value Mr. Ryan and his comments whether positive or negative so we may do a better job for everyone.