Complaint Review: CrewFacilities.com – Andrea Tsakanikas and Amber Schofman - Nationwide

CrewFacilities.com – Andrea Tsakanikas and Amber Schofman LIARS

I was hired by this company on 7/25/2016 for a General Manager of Reservations position. I signed a contract for 2 weeks for a training session and the pay was to be $1,800. The position was working remotely since I am located in Florida and the address for this company is in Texas.  

7/25/2016: The day started at 8am CST and I was in training for about 6 hours. During which Amber showed me how they do their things and some guides and protocols of the internal business.

Same day in the afternoon I was transferred to be trained from another coworker working from the Philippines. The training was done using Skype. The internet connection and English of this person was poor. I couldn’t learn anything from this person.

7/26/2016: The day started with a meeting at 7am CST and they were expecting me to start to work and follow their protocols immediately. I brought my frustrations and concerns to Andrea Tsakanikas and Amber Schofman in order to let them know that after a few hours of training I do not feel ready to do anything yet. Real training has not been provided to me yet. They dismissed my comments and for that day they just had me checking the inbox emails of the company. I was hired as a “General Manager” not for checking and forwarding emails.

7/26/2016: At 4pm I had already been in front of my computer for 8 hours without a break. I sent a message to Andrea and Amber via Skype asking how and when can I take my break. Not even this topic was covered in my “training”. After several attempts and almost 45 minutes later the answer from Andrea was to take it now. Later that afternoon, I sent another message to them asking the time I would be working the next day (7/27/2016). They never replied.

7/27/2016: At 7:35am CST I sent a message to Andrea and Amber asking what time my training started and I received no response from them. The only person connected at that time in Skype was the one located in Philippines; I asked if I would be working with her (as I did on Monday and I did not learn anything since she did not show me anything). And she said “You do not appear on the schedule for today”.

I tried to log in to my company email to see if I had instructions there and my user and password were no longer working. I tried to log in on another database that they use and it did not work either. At that point I could only assume that they do not want me to work for them anymore. I waited until 12 pm CST to email Andrea and Amber asking what is going on and I got nothing. Later that day I received a letter from a Lawyer indicating that I have been fired for failing to ask for my schedule. I was in training and the company should have provided me with the schedule and all the other information needed in order to cover a professional and decent training. Plus I actually did request my schedule from my supervisors the day before and morning of to which I received no response.

Crewfacilities.com seems to be a really unprofessional company. They are lacking in business model and their poor efficiency handling different aspects of the business is alarming. It appears they want us to work 16+ hour shifts with no breaks with no complaints. This form to operate is unacceptable and illegal here in the US; however, perhaps this is the reason why the team works remotely out of US.

I made myself available for 2 weeks and I signed a contract stating that. If they do not want my services anymore, they are still responsible to pay me the $1,800. Andrea emailed me on 7/27/2016 stating that they would be compensated only for 2 days. As of today 7/29/2016 I have not received anything from them and their hiring paperwork indicated payments are processed on Fridays. They are refusing to honor their contract and pay for my contracted services. This company is run by very unprofessional and shady individuals.

The owner promised me all these things during the interview process and now I never even received an explanation as to why they no longer wanted my services. Perhaps I was punching too many holes in their inefficient process and asking too many pertinent questions. The company never provided me with the tools to do my position or the proper training. And now they are refusing to pay me and threatening me with their just as unprofessional lawyer. I will not be intimidated. I have a right to be paid. It was their choice to not continue with my services. I took unpaid leave from a very high paid position to pursue this opportunity based on the promises of advancement from Andrea. So essentially I am out the $1800 and $5000 in lost wages from my current position. I have real damages. Potential employees and clients beware. This is not a company you want to be associated with.