- Report: #432048
Complaint Review: Cricket Wireless - Austin Texas
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Cricket Wireless
www.mycricket.com Austin, Texas, U.S.A.
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Cricket Wireless Cricket gave away my phone number while I'm still using it! Austin Texas
Get ready for an unusual situation.
When I resolved to leave Cricket Wireless for T-Mobile, I decided to take my phone numbers with me (Mine and my boyfriend's, which happened to be on the same account)
Everything went smoothly until a few months after the switch. I kept getting "wrong number" phone calls from people who claimed that they absolutely did not have the wrong number.
After a few frustrated callers, a different person called claiming that they had just activated a new account and that this was THEIR phone number. (I guess the first few people who called were the new-account holder's friends who then advised the account holder that a random person was answering his phone)
After talking to the new account holder I discovered that he had just activated his account with none other than Cricket and that they gave him my "old" (but not actually "old" because I'm STILL using it) number.
And not only that, but they did it to my boyfriend's phone number too. (We confirmed it with his random callers as well)
Anyway, the new account holder with my old/current phone number told me that he would go back to cricket and have them change his number. He did.
Didn't do me any good because Cricket gave my number away to yet another unsuspecting victim.
I have been trying to get through to Cricket by calling 1-800-Cricket but as people who are familiar with Cricket's nonsense know that phone line is a depressing joke. If you're not an account holder there is absolutely no way you can get through to a live person.
So I took to calling their "activation" line but I hit a wall there too. They just told me to call 1-800-Cricket again.
I called FCC to file a report against Cricket. Maybe I'll hear something soon? I'll keep you posted.
Ffentoozler
Austin, Texas
U.S.A.
When I resolved to leave Cricket Wireless for T-Mobile, I decided to take my phone numbers with me (Mine and my boyfriend's, which happened to be on the same account)
Everything went smoothly until a few months after the switch. I kept getting "wrong number" phone calls from people who claimed that they absolutely did not have the wrong number.
After a few frustrated callers, a different person called claiming that they had just activated a new account and that this was THEIR phone number. (I guess the first few people who called were the new-account holder's friends who then advised the account holder that a random person was answering his phone)
After talking to the new account holder I discovered that he had just activated his account with none other than Cricket and that they gave him my "old" (but not actually "old" because I'm STILL using it) number.
And not only that, but they did it to my boyfriend's phone number too. (We confirmed it with his random callers as well)
Anyway, the new account holder with my old/current phone number told me that he would go back to cricket and have them change his number. He did.
Didn't do me any good because Cricket gave my number away to yet another unsuspecting victim.
I have been trying to get through to Cricket by calling 1-800-Cricket but as people who are familiar with Cricket's nonsense know that phone line is a depressing joke. If you're not an account holder there is absolutely no way you can get through to a live person.
So I took to calling their "activation" line but I hit a wall there too. They just told me to call 1-800-Cricket again.
I called FCC to file a report against Cricket. Maybe I'll hear something soon? I'll keep you posted.
Ffentoozler
Austin, Texas
U.S.A.
2 Updates & Rebuttals
Ffentoozler
Austin,Texas,
U.S.A.
Thanx goodness for the FCC
#2Author of original report
Sun, January 03, 2010
I filed a report with the FCC (Via their website) and they got back to me a few months later to let me know that they were doing the investigation. A couple of weeks after that I got another letter letting me know that Cricket had complied and I will no longer be sharing my phone number with random strangers. I would call this an FCC success story.
If this happened to you, don't waste time trying to contact Cricket. Just go straight to the FCC. Their complaint forms are rather easy to use online.
JessieArmy
Colorado Springs,United States of America
Phone number
#3UPDATE Employee
Mon, November 02, 2009
Okay, I guess here was a confusion here!
When a phone number is ported over to a different carrier, it shows as disconnected in our system. We have a database where we keep our phone numbers and once a number is no longer being used, it goes back there to be recycled. However, it doesn't show whether it's being used at a different carrier like in your case. We're updating our systems to reflect that information!
