- Report: #1488658
Complaint Review: Cricket Wireless -
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Author Confirmed
Why?
Cricket Wireless
United States
Web:
https://www.cricketwireless.com/
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Cricket Wireless Failed to honor promised price on order
I placed an order for new service on a brand new account with Cricket Wireless. Their current promotional offer was for a Samsung A10e for the price of $9.99, instead of its regular pricing, if the customer ports in a new number to Cricket. I successfully did port a number from another carrier to Cricket Wireless.
After the number successfully ported out from my old carrier to Cricket, I received an order confirmation confirming the successful transfer and opening of my new Cricket account. But it failed to include the Samsung A10e phone I specifically ordered for $9.99 on the order. When calling their customer service I was advised that they cannot correct their error and send me the Samsung A10e for $9.99, as they promised before I ported my number to them.
