- Report: #397837
Complaint Review: Cricket Wireless - San Diego California
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Author Confirmed
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Cricket Wireless
10307 Pacific Center Court San Diego, 92121 California, U.S.A.
Phone:
858-8826000
Web:
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Cricket Wireless misleading company with ridiculous return policy and terrible service San Diego California
On black friday I went into a south texas cricket wireless store and purchased two phones. I went to cricket to save a few bucks every month. Little did I know.... Over the next few days I would spend over three hours on the phone.
I had to spend more than that over the next several days because over the the course of the first five days that i have cricket either one phone or the other would not be working. One phone would then fry itself. and the store's response was to give me a free downgrade.
I ported my number out and went to return the phones. the one phone which is actually working they refuse to take back. I have called the corporate office in san diego and gone to only thier corporate stores. They claim the reason they will not accept the phone back is because I used over 30 minutes on it. That was gone the first time I called the port center. Every time i call their customer service I am left on hold for over 30 minutes. I was told by their corporate office that a Supervisor would call me back in an hour to an hour and a half.
I have been waiting for well over two days.
Jose
Corpus Christi, Texas
U.S.A.
I had to spend more than that over the next several days because over the the course of the first five days that i have cricket either one phone or the other would not be working. One phone would then fry itself. and the store's response was to give me a free downgrade.
I ported my number out and went to return the phones. the one phone which is actually working they refuse to take back. I have called the corporate office in san diego and gone to only thier corporate stores. They claim the reason they will not accept the phone back is because I used over 30 minutes on it. That was gone the first time I called the port center. Every time i call their customer service I am left on hold for over 30 minutes. I was told by their corporate office that a Supervisor would call me back in an hour to an hour and a half.
I have been waiting for well over two days.
Jose
Corpus Christi, Texas
U.S.A.
1 Updates & Rebuttals
Mike
LAKESIDE,California,
U.S.A.
selling service
#2Consumer Comment
Fri, December 05, 2008
You may not realize it, but cricket is just selling service on other companite networks, they have no cell towers of their own, just phones progremmed to work on sites in your local area. you could get a better deal from prepaid service from one of the major companine (I use t-mobile, 10 cents a minute, same rate nation wide, no monthly fee. minutes are good for one year from purchase) Other companies have simialr deals, you just have to "dig" a bit to find them.
