- Report: #481428
Complaint Review: Cross America Relocation - Houston Texas
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Cross America Relocation
9901 Richmond Ave Houston, 77042 Texas, United States of America
Phone:
866-960-9606
Web:
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Cross America Relocation - Cross America Vanlines - North Pacific Vanlines Deceptive business practices; A scam! Houston Texas
Cross America Relocation company has violated numerous federal regulations. Did not supply the correct shipment documents, requested more than 110% of non-binding estimate, and delivered goods 2 weeks late from agreed date. Threatened by supervisior in company that my goods would be held hostage.
Contacted above moving company to relocate goods from
Company was late for pick-up and loaded the goods; truck was already half-way full with another load. Truck taken to weigh station and total weight found to be 15,000 pounds. Driver then subtracted 7,000 but did not state if that was the weight of the truck or the other goods. Driver stated that my load had a total weight of 7800 pounds (suspicious considering another company's estimate of 5000 pounds). Driver then informed me that I would be charged by volume versus weight as it was a lower charge and then stated I must sign the box stating "I waive the right to observe the re-weigh of this shipment" as I may be charged more in the future if they re-weigh the goods. At this time the company charged me $2546. Driver stated I would owe an additional $1263 at time of delivery, bringing total charges to ~$3810...quite higher than stated quote.
When goods were 1 week late (call placed 8/7) attempted to contact company. I spoke with Jaycob who stated he would need to speak to the general manager about this and that I would receive a call back later in day on 8/7 or morning of 8/8. Never received phone call. Attempted to contact numerous individuals within company but always received run around and promises of soon delivery.
Began getting suspicious and reviewed the Bill of Lading. Noticed incomplete bill; company had blacked out the partial name of the company, company's address and phone number, and the number on the Bill of Lading. Being even more suspicious I began to search this company's credentials. I also reviewed the quote I received from the company.
Spoke with driver on 8/13 when he stated that goods would be delivered tonight but only if I pay the remaining balance of $1200 in the form of money order. This was extremely surprising as we had previously agreed that I would pay with credit card. I was told that if I did not pay this amount by money order my goods would be held hostage and placed in storage unit...with myself being responsible for the bill. Attempted to negotiate with supervisior and stated my complaints and he hung up on me.
6 Updates & Rebuttals
Jim
Anaheim,California,
U.S.A.
To OP - File Another Complaint
#2
Sat, August 29, 2009
Just in case, it doesn't come up high in a search, I would file another complaint against North Pacific Van Lines. Your talking about the same company simply with the same people running the company under a different name. If you haven't already done so, I would go ahead and file it so it comes up higher on an internet search.
YOU KNOW
Mississippi,USA
north pacific vanlines IS CROSS AMERICA
#3
Fri, August 28, 2009
CROSS AMERICA RELOCATION IS NOW NORTH PACIFIC VANLINES. i know all of you are smart enough to relize that thats one of the owners writing that s**t. they dont know how to cover there trails therefor there company is gonna be put ON BLAST
angryatcrossamerica
Texas,USA
Explain this, "owner"
#4
Thu, August 27, 2009
How does "owner" explain the fact that Cross America Relocation and North Pacific Vanlines have the same DOT number (1832024)?
http://www.northpacificvanlines.com/
http://www.crossamericarelocation.com/
http://crossamericavanlines.us/index-6.html
Please also note the similarilies in the above web pages. Please note that Cross America Vanlines does NOT have a current license.
Owner
houston,Texas,
USA
cross america relocation is not north pacific vanlines
#5
Thu, August 27, 2009
North Pacific Vanlines is not the same company as Cross America Relocation. We have no idea how these 2 names got associated, but obviously someone is making a mistake. North Pacific Vanlines has been in business over 20 yrs. with thousands of satisfied customers and over 2000 employees.
YOU KNOW
Mississippi,USA
ATTTENION
#6
Thu, August 20, 2009
ATTENTION JAMES PHILLIP I NEED YOUR ATTENTION PLEASE POST YOUR NUMBER I AM GETTING TO THE BOTTOM OF THIS AND I NEED YOUR HELP TRUST ME YOU KNOW WHO I AM AND I AM GOING TO HELP ALL OF YOU GET THIS MAN IN JAIL BACK WHERE HE CAME FROM HE WILL NO LONGER EXIST AFTER WE WILL BE DONE WITH HIM. LEAVE ME YOUR NUMBER OR LEAVE ME UR EMAIL ADDRESS IW ILL CONTACT U THRU EMAIL
Jamescphillips
Littleton,Colorado,
U.S.A.
Actual address of Cross America
#7
Tue, August 18, 2009
Their actual address is below:
8910 Lawndale Street, Suite C
Houston, TX 77012
Phone numbers:
713.636.3363
713.429.9260
281.501.8399
281.501.8457
281.888.4447
I'm sure that they've added new phone numbers by now and have switched "company" names. They've already switched insurance carriers, I would start by contacting them (found through http://safter.fmcsa.dot.gov/ and search using their dot 1832024.)
It's currently listed as:
Home State Country Mutual
Attn: Michael Toole
15443 Knoll Trail Suite 110
Dallas, TX 75248
972.931.0344
It might not hurt contacting them and let them know the type of people that they are doing business with.
