- Report: #32976
Complaint Review: Cross Country Bank - Boca Raton Florida
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Author Not Confirmed
Why?
Cross Country Bank
P.O.Box 310711, Boca Raton, FL 33431-0711 Boca Raton, 33431-0711 Florida, U.S.A.
Phone:
304-528-2412
Web:
N/A
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Business Rating:
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Cross Country Bank bogus billing fees and phone harrassment! Boca Raton Florida
My nightmare began the moment I got my first billing statement. Where I noticed that I had been charged an over-limit fee on the card. I promptly called the customer service to let them know that a mistake had been made on my billing statement. The customer service agent rudely replied "we don't make mistakes! people just read the statements wrong." I replied "well your company has made a mistake because I did,nt go over my limit." Mind you my limit is $350 and I only spent $180.
When I mentioned that to the agent he told me that they charged the annual fee of $100 dollars and the application fee of $50 dollars to my card. I was so upset I told him that it was their fault that I was over my limit and that I was told that the annual fees and application fees were going to be applied in my first billing statememt not the card itself!
He in turn replied "we can bill you the fees in any way we want". I told him that "I wouldn't pay for something that wasn't my fault" Then hung up the phone. Then 2 weeks later I and my family began recieving phone calls on a daily basis sometimes as much as 10 calls at a time or more. It got so bad that they would call every 1-3 minutes just to harrass my family until I paid. Which I ended up doing anyway but by the time I decided to give in and just pay them they had tacked on so many fees that my bill ended up being over $500 dollars. Now even after calling customer service and cancelling the card they are trying to charge me for next years annual fees even though I have cut up the card and have closed my account with them!
I hope that other people who read this will tell their friends and family like I did "That CrossCountry Bank is a bunch of crooks that will do what ever they can to get more money out of you even as far as harrassing you and your family over the phone!"
Melissa
Honolulu, Hawaii
When I mentioned that to the agent he told me that they charged the annual fee of $100 dollars and the application fee of $50 dollars to my card. I was so upset I told him that it was their fault that I was over my limit and that I was told that the annual fees and application fees were going to be applied in my first billing statememt not the card itself!
He in turn replied "we can bill you the fees in any way we want". I told him that "I wouldn't pay for something that wasn't my fault" Then hung up the phone. Then 2 weeks later I and my family began recieving phone calls on a daily basis sometimes as much as 10 calls at a time or more. It got so bad that they would call every 1-3 minutes just to harrass my family until I paid. Which I ended up doing anyway but by the time I decided to give in and just pay them they had tacked on so many fees that my bill ended up being over $500 dollars. Now even after calling customer service and cancelling the card they are trying to charge me for next years annual fees even though I have cut up the card and have closed my account with them!
I hope that other people who read this will tell their friends and family like I did "That CrossCountry Bank is a bunch of crooks that will do what ever they can to get more money out of you even as far as harrassing you and your family over the phone!"
Melissa
Honolulu, Hawaii
