We have been repeatedly ripped off from these people. We usually pay off our entire account every two months. They hate that.
So when we make a payment they hold the check for two weeks before they will release the cards. I went into a store and tried to use the card only to have it rejected. How embarrassing especially knowing I had just paid them off a few weeks before.
I called the company on their customer service line, which I had to pay for, not a toll free number, only to be screamed at by not one, but two of their so called (customer service experts).
I wanted to speak with either their boss or a security person since that was who both of them kept saying I would need to talk to in order to get my problem resolved. When I told them I demanded to speak with a person of authority they both became outraged and eventually hung up on me.
I had spent a total of 26 minutes on the phone paying long distance only to have these two pieces of trash hang up on me. Hello Rhonda and Debbie!!!!!!!! I'm sure that's not your real names, everytime I asked for a last name they said they wouldn't give it to me for security reasons.
I told them I understand that cause if people knew who they really were, they would be picked off coming out of that fraudulent building they work at. Anyway, they are still holding my money hostage, I can't speak to anyone, and I will again be slapped with late fees and finance charges come next month even though my payments were there on time. I can't understand why the government or the BBB doesn't get involved.
I have read numerous messages just like mine on several different websites about how this company is ripping people off. Someone please tell me how to get this company investigated by the authorities.