- Report: #13774
Complaint Review: Cross Country Bank - Boca Raton Florida
-
Author Not Confirmed
Why?
Cross Country Bank
Po Box 310711 Boca Raton, 33431 Florida, U.S.A.
Phone:
877-273-7690
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cross Country bank threats, harassment, Rip off RUDE idiots
Cross Country Bank has Total idiots in charge In August I moved into my new home. I called my credit card accounts and had my mailing address changed.
Due to a high crime district I used a Po box in Tunnel Hill, Now In OCtober I noticed that my card had expired with Cross Country bank and I called them to find out the reason why. He informed me that it had been sent to Ringgold Georgia. (something about my zipcode and thier software) Now having a credit card sent to someone I didn't know distressed me greatly.
I asked him how I could close the account immediately. He said a direct draft for complete payment would work. I complied and the draft (ck no 9000 for $243.67) was made out to my bank routing number and all the other neccessary things. I again had gave my current and correct address. He then instructed me to cut my cards up. NOW. Feburary 10th 2002, After being in bed with a fever of 104 to 102 for 4 days I get annoyed at the numerous hang up phone calls. Finally I hold on the phone for the automated call to curse out the employee. It was Cross country bank wanting to know why I had not made a payment in 60 days. Her name was Lena. I informed her that I had closed the account and was paid off in full. She replied that there was a seven dollar charge for the check. (NOW I was aware it had been added into the total payoff) and interest had been accrued to 110 dollars. Now I was getting agitated even more. She did say she was going to make a notation on my account to have the charges removed.
I then inquired about marks on my credit report, She had no answer to my questions so I asked to speak to her supervisor. (Meggan) She apologized after I had updated my address, my phone and reviewed all the information again. she had no information about my credit report either. I then talked to her supervisor (Lumilla) she speaks such a broken english language I could hardly understand her.
After getting FOUR more automated phone calls and one RUDE collection idiot I called 1-877-273-7690 asked to speak to Meggan or Lumilla again. I ended up with a Homosexual sounding person named Shawn. He suggested I pay my bill. I asked again
to speak to his supervisor, he told me He could handle any problem I might have since he was a administrator. (another idiot) After he took my phone number,my address, I explained everything to him. He got on me about being rude.
I have had no closure on this. I have paid off and supposedly closed the account only to have it pop back up and get threats on the phone. These people are total idiots. I have filed complaint # 566139 with the local chapter of the better business bureau on 2/10/02. I posted a web page with this information also. Also this report is filed for future refrence.
I have no further recourse except to seek legal advice for the harrassment.
David
Tunnel Hill, Georgia
Due to a high crime district I used a Po box in Tunnel Hill, Now In OCtober I noticed that my card had expired with Cross Country bank and I called them to find out the reason why. He informed me that it had been sent to Ringgold Georgia. (something about my zipcode and thier software) Now having a credit card sent to someone I didn't know distressed me greatly.
I asked him how I could close the account immediately. He said a direct draft for complete payment would work. I complied and the draft (ck no 9000 for $243.67) was made out to my bank routing number and all the other neccessary things. I again had gave my current and correct address. He then instructed me to cut my cards up. NOW. Feburary 10th 2002, After being in bed with a fever of 104 to 102 for 4 days I get annoyed at the numerous hang up phone calls. Finally I hold on the phone for the automated call to curse out the employee. It was Cross country bank wanting to know why I had not made a payment in 60 days. Her name was Lena. I informed her that I had closed the account and was paid off in full. She replied that there was a seven dollar charge for the check. (NOW I was aware it had been added into the total payoff) and interest had been accrued to 110 dollars. Now I was getting agitated even more. She did say she was going to make a notation on my account to have the charges removed.
I then inquired about marks on my credit report, She had no answer to my questions so I asked to speak to her supervisor. (Meggan) She apologized after I had updated my address, my phone and reviewed all the information again. she had no information about my credit report either. I then talked to her supervisor (Lumilla) she speaks such a broken english language I could hardly understand her.
After getting FOUR more automated phone calls and one RUDE collection idiot I called 1-877-273-7690 asked to speak to Meggan or Lumilla again. I ended up with a Homosexual sounding person named Shawn. He suggested I pay my bill. I asked again
to speak to his supervisor, he told me He could handle any problem I might have since he was a administrator. (another idiot) After he took my phone number,my address, I explained everything to him. He got on me about being rude.
I have had no closure on this. I have paid off and supposedly closed the account only to have it pop back up and get threats on the phone. These people are total idiots. I have filed complaint # 566139 with the local chapter of the better business bureau on 2/10/02. I posted a web page with this information also. Also this report is filed for future refrence.
I have no further recourse except to seek legal advice for the harrassment.
David
Tunnel Hill, Georgia
