ItowU
South Carolina,#2Consumer Comment
Fri, August 24, 2012
First let me say I in no way like Cross Country/ Agero (they have now changed there name). With that said I have some questions.
1. Did you buy your car from a BMW dealer?
2. What method did you use to purchase your contract with above mentioned club?
3. Did you not read your contract in full before purchase?
Now let me say this as a towing provider I have many time delt with this company. These people along with most motor clubs drag the bottom of the barrel for tow providers. So there are very many factors that could be in play here. Here is the one thing I will tell you for sure there is a cluase in your contract that gives them the right to provide what ever service they see fit. Which is why when you sign up you should read the contract and understand it.
michael rogers
phoenix,#3REBUTTAL Owner of company
Tue, March 20, 2012
I was a onwer in Ohio. I would get calls late at night and when I get there the customer has sat for 3 or 4 hours. I made them feel safe> But they ask me what took me so long. I told them I just got the call at 2:00 am and arrive at 3;30 AM. They had a ride waiting for them. I drove 75 miles to get there and tow the car 40 miles to the dealership, but I didn:t complain. But in a onwer/ op that is my paycheck.
rugged
laredo,#4General Comment
Sat, January 07, 2012
Their customer service is hideous. They don't really care about us , the consumers. They have to send providers from 50 to 100 miles away because their local ones will not make a penny.
Scenario: Tire change: A local provider will get paid $38.00 base, (if their lucky) . Provider will drive 6 miles to do the tire change. Provider has to give them 10 miles free. So guess what?
Provider makes $38.00 for a on-site tire change. The provider has to pay gas, driver, insurance, tires, wear n tear, preventive maintenance and so forth. Roadside Assistance Provider makes $3.00 overall, if lucky, after overhead expenses incurred.
Pay good and Providers will be fighting for the jobs. They don't pay good, guess who gets short end of the stick? We do. Ugh! And you croak in the meantime, waiting. Imagine if your in the middle of nowhere, pregnant, with a child, with an elderly etc.........AIRHEADS!
Dave
Oklahoma City,#5Consumer Suggestion
Sat, November 12, 2011
They sent the tow truck from 50 miles away because the motor club didn't have a local provider. Hiring a non contracted local company is a last resort for motorclubs because they have to pay them their full shop rate which is much higher than a contracted providers rate. (Usually)
As for why Cross Country wouldn't tow you to the nearby shop of your choice doesn't make any sense unless it's stipulated in your contract that all tows go to the closest dealer, Or you may have talked to someone new when you called for the tow.
More importantly, You can always call a tow truck yourself instead of playing the road service crapshoot.
mr rik
miami,#6Consumer Comment
Wed, August 10, 2011
Wow.
TOTAL STUPIDITY, I wonder how these guys even find their way to work.
Same thing happened to me way back. Needed a tow, but instead of sending one from the shop 1/4 mile away, (or any of the local ones) they wanted to send one from a town 50 miles away.
BONEHEADS!
Ramjet
Somewhere,#7Consumer Comment
Tue, August 09, 2011
What your contract says is really the issue isn't it? I think most roadside assistance plans purpose is to get the car to a location to get it back on the road.
What if the car had broken down in California? Would you expect they should tow it thousands of miles?