Csa Travel Protection
San Diego,#2UPDATE Employee
Mon, April 20, 2009
As the Claims Manager for CSA Travel Protection, I would like to take a few moments to re-introduce my company and respond to a recent customer evaluation on this report. CSA Travel Protection, founded in 1991, is a reputable travel insurance company held in high regard among consumers and travel professionals alike. In addition, the company is a member of the Better Business Bureau, U.S. Travel Insurance Association and Travel Industry Association. CSA's official position is to afford coverage whenever possible, and to look for coverage in vague circumstances. Travel insurance, however, does not cover every instance, and we are sorry that we were unable to afford coverage for this particular customer. Due to privacy laws concerning personal health matters, we cannot share details regarding the circumstances of this particular claim. However, the important point must be shared that health conditions arising before insurance is ever purchased may prevent a claim from being paid if the reason for canceling a trip is due directly to that same health issue. This would be deemed a "pre-existing" condition that is excluded on some insurance policies, including the one in question. If you have additional questions as to why this claim was denied, CSA's policies or travel insurance in general, please feel free to call me directly at 1-800-541-3522.