- Report: #789389
Complaint Review: cunard cruise lines - Internet
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cunard cruise lines
Internet, United States of America
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www.cunard.com
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cunard cruise lines Queen Mary internet scam Internet
Recently travelled on the 7 day eastbound transatlantic Cunard Queen Mary 2 line. Booked 4 first class rooms.
What impressed me most was the absolute rudeness of the Purser's Desk staff. From day one we had to form lines, and the majority of the passengers on our trip were older and many not very mobile. There was a staff of two at the Purser's Desk to attend to lines of people and no effort was made to assist the infirm who were unable to stand and had to literally hold on to the posts along the edge of the wall. No effort either was made to move them to the front of the line by the staff.
The internet is one super large scam and one should be aware. The charge is exorbitant and it is extremely unreliable so many times you are paying large sums for service the ship does not make available. When you call to complain they tell you always to call back so you never get to actually speak with anyone about this or get a refund of the minutes billed not not used due to no service available. However the biggest scam is how they have set up the internet service. You have to choose a time allotment and you are billed lowest for the most time, so if you sign up for 450 minutes you are billed .35 cents, and individual minutes are billed at .75 cents. However you are never alerted when your time is up, and then automatically they convert your plan to individual minutes. This is a HUGE SCAM and it appears to me it is illegal and a fraud. For instance they are charging for a plan and time you never agreed to. The normal plan would be to send an alert at the end of the usage period saying your time was up and do you want to log out or sign up for a new plan, but they do not do this; they just bill you for at the individual rate.
When I saw my bill and finally got through to a manager the evening before embarkation, he was the rudest most unpleasant individual I have ever spoken with. I plan to dispute the charge with my credit card copany.
Also you would think that internet service would be free, even Starbucks and the train stations and even most city parks have free internet, and with the rates they charge, they could provide it as well, but instead charge exorbitant rates and then scam you as well with the hidden unauthorized charges.
Needless to say, I will never travel CUNARD again. I have already booked on the Seabourn for Christmas.
What impressed me most was the absolute rudeness of the Purser's Desk staff. From day one we had to form lines, and the majority of the passengers on our trip were older and many not very mobile. There was a staff of two at the Purser's Desk to attend to lines of people and no effort was made to assist the infirm who were unable to stand and had to literally hold on to the posts along the edge of the wall. No effort either was made to move them to the front of the line by the staff.
The internet is one super large scam and one should be aware. The charge is exorbitant and it is extremely unreliable so many times you are paying large sums for service the ship does not make available. When you call to complain they tell you always to call back so you never get to actually speak with anyone about this or get a refund of the minutes billed not not used due to no service available. However the biggest scam is how they have set up the internet service. You have to choose a time allotment and you are billed lowest for the most time, so if you sign up for 450 minutes you are billed .35 cents, and individual minutes are billed at .75 cents. However you are never alerted when your time is up, and then automatically they convert your plan to individual minutes. This is a HUGE SCAM and it appears to me it is illegal and a fraud. For instance they are charging for a plan and time you never agreed to. The normal plan would be to send an alert at the end of the usage period saying your time was up and do you want to log out or sign up for a new plan, but they do not do this; they just bill you for at the individual rate.
When I saw my bill and finally got through to a manager the evening before embarkation, he was the rudest most unpleasant individual I have ever spoken with. I plan to dispute the charge with my credit card copany.
Also you would think that internet service would be free, even Starbucks and the train stations and even most city parks have free internet, and with the rates they charge, they could provide it as well, but instead charge exorbitant rates and then scam you as well with the hidden unauthorized charges.
Needless to say, I will never travel CUNARD again. I have already booked on the Seabourn for Christmas.
