Rmills
La,#2Consumer Comment
Mon, May 19, 2008
Dear Blinky, Your statements about Cunard are incorrect. It was your uncle that was unable to fulfill his contractual obligations, not Cunard. Cunard was willing and able to provide the service and even reserved a specific cabin for your uncle. Cruise lines don't have the ability to rebook new passengers, like the airlines, so close to sailing which is why they strongly recommend purchasing travel insurance. This information is clearly stated in brochures, online, confirmations and tickets. Your uncle decided not to take out the insurance, which was his choice. Based on what happened, he made the wrong decision. Your uncle is not the first person to not purchase insurance and certainly not the last. Accusing the line of extortion because they recommend purchasing insurance illustrates your naivate. Cancellation and Interuption insurance would have protected your uncle. I hope he's feeling better, but don't blame Cunard for your uncle missing his ship!