- Report: #302564
Complaint Review: Custom Built Personal Training - Atlanta Georgia
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Custom Built Personal Training
303 Peachtree St., NE Atlanta, 30308 Georgia, U.S.A.
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Custom Built Personal Training, Custom Built Personal Training Automatic Credit Card Renewal Atlanta Georgia
This company continued to charge my credit card long after my contract had expired. I had signed up for 98 workout sessions, and once I finished them, I assumed I was done. But they claim that my contract says that I will notify them 30 days before cancelling; otherwise, they will continue to charge me until and unless I cancel. They could not provide me with a copy of my contract when I went to their offices yesterday, and I know that I threw my copy out in November, when I thought I was finished with them. When I tried to cancel by phone, they would not allow it, and demanded that I send a letter to cancel. I sent a registered letter yesterday.
My next step is to call my attorney -- if they can't provide a copy of my contract to me, they sure as heck will provide one to him.
Do not do business with this company. My sessions cost $70 per hour, but I learned that they were paying my trainer $18 an hour. I don't know where all the extra money went, but in every way, this company is a ripoff.
Ann
Bethesda, Maryland
U.S.A.
My next step is to call my attorney -- if they can't provide a copy of my contract to me, they sure as heck will provide one to him.
Do not do business with this company. My sessions cost $70 per hour, but I learned that they were paying my trainer $18 an hour. I don't know where all the extra money went, but in every way, this company is a ripoff.
Ann
Bethesda, Maryland
U.S.A.
3 Updates & Rebuttals
2 Tell The Truth
Macon,Georgia,
U.S.A.
You were more than likely charged for sessions that you didn't use! Check the dates when you were there!!!
#2UPDATE EX-employee responds
Fri, April 11, 2008
I really hate to be the one to tell you but someone must! These Trainers charge people for sessions even when the client or party was not in the facility to train on that particular day! As a former employee I can tell you that More than likely you were charged for a session that you didn't even train for. You need to check you receipts and any information that you may have or can get from the club where you were doing your training. They are just a bunch of thieves... from top to bottom! Check your statements and just see! Justice!
Ann gaothin
bethesda,Maryland,
U.S.A.
Company was wrong but tried to charge me anyway
#3Author of original report
Mon, March 17, 2008
Well, the company was wrong. I had NOT initialed in the space they thought I had; therefore, they had illegally been charging my credit card for services they were not providing. They are lucky I'm not suing them.
Steve Dow
Alpharetta,Georgia,
U.S.A.
Please call to rectify your complaint
#4REBUTTAL Owner of company
Thu, January 24, 2008
Custom Built Personal Training is absolutely commited to the highest levels of customer service in the fitness industry. The scenario as described by Ms. Gaothin is a clear violation of our customer service protocol--we apologize for the inconvenience that this client has experienced. Unfortunately, we were unable to locate Ms. Gaothin's contact information in our data base. I invite Ms. Gaothin to call me directly on the number provided to this webite, and we will immediately provide a satisfory resolution to her complaint.
