- Report: #189305
Complaint Review: CVS Pharmacy - Peoria Arizona
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CVS Pharmacy
7530 W Cactus Road Peoria, 85385 Arizona, U.S.A.
Phone:
623-334-4635
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CVS Pharmacy Under scrutiny by Board of Pharmacy Peoria Arizona
I had legitimately prescribed prescriptions in my name to fill. I went to CVS and was scrutinized up and down like a criminal by some young, upstart counter person who checked two ID's burying her nose in my wallet. The minute left the pharmacy contacted the prescribing physician and had the prescriptions cancelled because the person they spoke to at the doctor's office was not aware of the situation.
Because of this over-the-top, police-state, lousy customer service type treatment I researched CVS Pharmacy to find out what was REALLY going on with them. I discovered some scary stuff.
In 2005, CVS has a history in one state of 80 prescription med errors including mixing your drugs up and giving someone else's to you and sending a 4 year old girl to the hospital due to their medication errors. They were under investigation by the local Board of Pharmacy and have now, in 2006, voluntarily agreed to have a non-profit agency oversee their pharmacy medication filling procedures due to a very high error rate in filling prescription medications. Out of these 80 prescription medication errors included patient's getting the wrong medications, getting another patients medication, and getting multiple but different medications mixed together in the same bottle.
Scary stuff folks. I was treated badly and ripped off. Just say NO to CVS. It's not worth the trouble or the risk.
bj
Tucson, Arizona
U.S.A.
Because of this over-the-top, police-state, lousy customer service type treatment I researched CVS Pharmacy to find out what was REALLY going on with them. I discovered some scary stuff.
In 2005, CVS has a history in one state of 80 prescription med errors including mixing your drugs up and giving someone else's to you and sending a 4 year old girl to the hospital due to their medication errors. They were under investigation by the local Board of Pharmacy and have now, in 2006, voluntarily agreed to have a non-profit agency oversee their pharmacy medication filling procedures due to a very high error rate in filling prescription medications. Out of these 80 prescription medication errors included patient's getting the wrong medications, getting another patients medication, and getting multiple but different medications mixed together in the same bottle.
Scary stuff folks. I was treated badly and ripped off. Just say NO to CVS. It's not worth the trouble or the risk.
bj
Tucson, Arizona
U.S.A.
2 Updates & Rebuttals
Kathy
Phenix city,United States
CVS still doing bad at all location they let bad pharmacist and techs keep their jobs treating customers bad and retailating after a complaint with the board of pharmacy
#2Consumer Comment
Sun, April 26, 2020
CVS tells their pharmacy to treat customers badly. After many complaints to CVS, the bad customer service still continued at my local cvs pharmacy in phenix city. I figured they would change when filing a complaint with the board of pharmacy but never heard from them. I was set up by these pharmacist 3 males on 01/10/2020. The complaint was them treating me unfairly and getting the medicine dosage wrong and bad customer service.
He was so nice earlier in the day. But when I came later in the day this red-headed tech who was rude to me on the phone and hung up on me, so unprofessional telling me in an ugly tone for me to come back in 1 hour. I asked why then the Pharmacist then proceeded to tell me off regarding my complaint to the board of pharmacy in front of other customers.
He told me they ruled in the store's favor and told me to leave and not come back. And he was refusing to fill my prescription! I found out online its illegal for a pharmacy to refuse to fill a legal prescription written by a doctor and not to give me a hard time. Which is what they had been doing for a while. I had been going to this CVS for 10 years.
Then I was leaving then this employee named Christina came telling me to leave. I did record her and the pharmacist telling me off that I was being unruly and he told me that I was messing up the other customers which there were only two back in the pharmacy.
CVS allowed this to happen to me! They are so unprofessional at this CVS pharmacy. I did call the police told them my side of the story but Christina told the police that I wasn't welcome back in the store! They did fill my prescription but if they had done it, to begin with, this would not have happened!
But I was set up because they had planned to ban me from the store! They should be fired! But for some reason CVS allows pharmacists and techs to harass and abuse customers and pharmacy patients.
Cj
Tucson,Arizona,
U.S.A.
CVS Pharmacy
#3Author of original report
Wed, May 03, 2006
I returned to the CVS pharmacy in question to get copies of the prescriptions to prepare my official complaint. Well, the prescriptions had inadvertently been dated March 2005 by the surgeon even though they were issued in March 2006. I got copies as well as looked at the originals to check they had not been altered in any way. Sure enough, it was an honest mis-dating error on the part of the physician and the pharmacy was correct to call on prescriptions over one year old (but not really over one year old). The whole big issue thing would have been avoided had it been caught at the counter before I left the store but was not, however, the situation was not as insulting as I originally perceived it to be.
