Complaint Review: cyberdream.com aka hornyrob.com - Nationwide

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Robert van der Burgh
Their phone number: 215-243-3138
Their relationship to the company: Owner

Rebuttal:
HornyRob.com is not owned or directly associated
with CyberDream (other than knowing the owners)
They do though sell the news-server on our website.
When anyone emails the customer support address for
the news-server on our site, they receive an
automated reply that if for any reason they are not
satisfied they should contact me directly and will
see it is made right. We cannot by any means
control elements outside our websites, or can we
interefere with business at CyberDream... but anyone
who purchases anything through our site, incluse
of the news server as of this date managed by
CyberDream should contact me and will see whatever
wrong is made right to their satisfaction.

[email protected]

P.S. admin address
[email protected]
Anyone may test it and see the message
that is generated... no one has ever written
me that i did not see received satisfaction.

----- Original Message ----- From: "Dirty-Dan" To: [email protected] Sent: Saturday, December 08, 2001 12:07 AM Subject: Re[2]: Rebuttal to RipOffReport Hello info, You know... also in reading http://www.ripoffreport.com/reports/ripoff4515.htm Seems the info below should be added here... It is again stated the CyberDream and HornyRob.com are the same company, and this is just not so. Also our number is on the website for voicemail too, and a simple DNS search will show CyberDream is a U.S. company, and Hornyrob.com is a Dutch company. Some items are still billed CyberDream, but we handle all customer response issues on our products, the only elements that are controlled by cyberDream are the news server... and off site links to websites that also are 3rd parties. Also anyone can test and see we answer our mail multiple times per day at this address. (I invite anyone independent to test response time) Cyberdream and HornyRob were at one time the same company, but split apart years ago. It is not fair that HornyRob.com be held accountable for CyberDream issues anymore than Cyberdream should be held accountable for HornyRob issues... anyone who has ever written me and said there is a problem has gotten satisfaction. Reading these cannot know whom the people are... but some of this just does not make good sense.. anyone who does E-Commerce is aware that a dissatisfied consumer can dispute a charge and be given credit with a phone call and that merchants are charged a penalty for a chargeback, it makes no sense not to give clients a refund if they ask as it would only cost a company twice as much in penalties to do less. Both CyberDream and HornyRob.com (again separate companies) have thousands of customers a year... if we pissed 1% of these off like am seeing here would lose our merchant accounts in a flash. I will not and can not be responsible for Cyberdream issues, but anyone who is ever dissatisfied with HornyRob.com purchases or with our news server should contact me directly at [email protected] and i will do my best to see you are satisfied one way or the other.. we are a VERY customer satisfaction oriented company. Peacefully, Dirty-Dan