Cybertech
BALDWIN PARK,#2UPDATE Employee
Mon, May 16, 2011
We can understand that it can be upsetting to receive a system back and have it not working and with added physical damage, however, if the company acknowledged your claim and immediately request that we assist you with returning the system back to Cybeporwer to address all reported issues by our Cyberpower service staff immediately as per the limited warranty and reporting consumer refuses to do so. I can see, no fault in how our staff could have handled it any differently. At this time the consumer who doe based on the previous call record indicate that he would obtain replacement part and then take the items to have them serviced by a third party repair or by himself thus violating the limit warranty agreement.
At this time, No warranty service has ever been refused to the consumer; only that the all warranty work be performed by Cyberpower PC as outlined in the Limited warrant agreement and not by a third party nor a consumer in this case base on record skill level. In this particular case the company has elected to immediately to issue a return shipping label and RMA to bring the entire system back, there was no need to review any photo since the call and photo was already review by another member of our staff and it was clear that the best course of action was to bring the system in question back to address the consumers concern. This was clearly stated to the consumer numerous time with the consumer refusing and demanding that we ship the replacement parts to him and allow the consumer and possible a third part repair shop to perform warranty work. It was only then that the call was escalated to a senior tech, when the consumer repeatedly refuse to allow our staff to administer the proper resolution in this is case. Which was not mentioned in by the consumer in is original report here on this forum.
Cyberpower PC would urge the consumer to act swiftly, and allow for our staff to provide service per the limited warranty by having the consumer ship the damaged system back with the already supplied RMA and Return shipping label.
Regards
Cyberpower PC.