- Report: #20506
Complaint Review: Cybersonic Toothb - San Juan Capistrano California
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Author Not Confirmed
Why?
Cybersonic Toothb
27132B Paseo Espada Bldg 1200 Ste. 1225 San Juan Capistrano, 92675 California, U.S.A.
Phone:
800-770-7525
Web:
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Cybersonic Toothbrush System The sonic plaque disintegrator All I wanted was what was promised San Juan Capistrano California
I purchased the Cybersonic System in September 2001. I am very happy with the product other than trying to deal with the company and what they promised on their infommerical and on their website.
Since I was paying $100.00 for a toothbrush, I expected to get what I was paying for. Upon puchasing the "entire" system via their website, I was promised to have a lifetime supply of replacement brushes every 3 months for just $4.95 for S/H.
I have been trying to contact them since Jan.2002 to find out what has happened to my replacement brushes.
Finally in May 2002, I found their customer service 800# and called to inquire about my missing brushes.
After 10 minutes of "reseaching" my account, I was told that I was not in their database, therefore I could not have the Cybersonic system, "that I must have purchased some other system".
After an angry discussion with their "customer service rep" I said that even if I wasn't in their database, I did indeed own their system and needed replacement brushes. I was then told that a new order would be placed in my name and that I would be sent the brushes.
The customer service rep asked for my information and then asked for a credit card number to charge $25.90 plus $4.95 S/H to my credit card. That was $30.85 for replacemente brushes that were originally supposed to be mailed automatically for just $4.95.
I immediatly hung up the phone. What a RIP OFF!!!!!!!!!!
If you purchase this system, (which I have found to work) ask them for their warranty and replacement brushes guarentee in writing or you will be out of luck!!
Tammara
Tamap, Florida
Since I was paying $100.00 for a toothbrush, I expected to get what I was paying for. Upon puchasing the "entire" system via their website, I was promised to have a lifetime supply of replacement brushes every 3 months for just $4.95 for S/H.
I have been trying to contact them since Jan.2002 to find out what has happened to my replacement brushes.
Finally in May 2002, I found their customer service 800# and called to inquire about my missing brushes.
After 10 minutes of "reseaching" my account, I was told that I was not in their database, therefore I could not have the Cybersonic system, "that I must have purchased some other system".
After an angry discussion with their "customer service rep" I said that even if I wasn't in their database, I did indeed own their system and needed replacement brushes. I was then told that a new order would be placed in my name and that I would be sent the brushes.
The customer service rep asked for my information and then asked for a credit card number to charge $25.90 plus $4.95 S/H to my credit card. That was $30.85 for replacemente brushes that were originally supposed to be mailed automatically for just $4.95.
I immediatly hung up the phone. What a RIP OFF!!!!!!!!!!
If you purchase this system, (which I have found to work) ask them for their warranty and replacement brushes guarentee in writing or you will be out of luck!!
Tammara
Tamap, Florida
