luis
pasadena,#2REBUTTAL Individual responds
Wed, April 17, 2002
made purchase of cybersonic toothbrush. cannot reach customer service. My cybersonic toothbrush battery has died after 3 months of use, and at 4 1/2 months recieved the replacement cybersonic brushes. I now have to look at my credit card to check for additional charges ont the so-called free lifetime replacement brushes. As of today I am completely dissatisfied with this experience I would like a refund immediately if not sooner. Can anyone really help remmidiate this serious consumer rip-off. please help.
luis
pasadena,#3Consumer Comment
Wed, April 17, 2002
made purchase of cybersonic toothbrush. cannot reach customer service. My cybersonic toothbrush battery has died after 3 months of use, and at 4 1/2 months recieved the replacement cybersonic brushes. I now have to look at my credit card to check for additional charges ont the so-called free lifetime replacement brushes. As of today I am completely dissatisfied with this experience I would like a refund immediately if not sooner. Can anyone really help remmidiate this serious consumer rip-off. please help.
#40
Tue, March 12, 2002
I never got my product, but I did finally get my money back. My contact was [email protected]. She originally couldn't even find my order of 2 units in the system. When she finally found it, she gave me the shipping information - WAY OFF. She offered to reship it, but I asked her to just refund my money. On March 1 she said she would refund it, and on March 6 it showed up in my account.
Try that email address - you may get what you need.