Melissa
Herndon,#2Author of original report
Tue, April 05, 2005
Cz Platinum replied, but they still have my ring. Repairs? What a laugh! A new ring is not supposed to need repairs. A new ring is supposed to be perfect!!! The ring you sent is was not perfect. You have the ring back and claimed you were remaking the ring for me months ago and I still do not have it back. You either send me a ring that is PERFECT or you send my money back, its that simple. You can not keep the ring and my money too!!! You committed fraud using the US Mail when you sent the ring in that condition to me. The post master general has been notified and a judgement will stick across the country. This ring is not what you promised on your website. Sending faulty merchandise through the US mail is a felony offense no matter what your company return policy is.
Kevin
Los Angeles,#3UPDATE Employee
Tue, April 05, 2005
Number one: Our company does not have set stone sizes; the consumer chooses stone shape and size. Number 2: Melissa signed an agreement saying that she understood that our policy states only one return/exchange. After that there are life long repairs. If we sent faulty merchandise we are more than happy to resend correct or fixed merchandise.If Kevin promised to call you and didn't we will talk to him as we do not condone that type of behavior here. Please understand if you sign an agreement and the courts will keep you to it then so will we, if you don't mean what you sign, don't sign it. It is our job to post up the policies, as a consumer it is your job to read them. If you don't I am sorry but we cannot and will not be held responsible. Melissa, if you would like, you can call us and get a repair merchandise authorization number and we will fix the rings for you. Contact Tassie I knowtified her of the situation and she would be more than happy to help you. She is one of the supervisors here and is one of the best cust care reps we have. We will have to send you out another agreement stating that it is only for repairs not a refund, you will have to agree and we will fix the rings for you.
Melissa
Herndon,#4Author of original report
Wed, March 30, 2005
I have called czplatinum.com several times and been told my ring would be sent out but it has never arrived. Czplatinum.com have not refunded my money either. No real surprise that they have not responded to this RIP-OFF REPORT.