- Report: #965027
Complaint Review: D & J Auto Parts - Richmond Indiana
Reported By:
Hot Wheels -
Sidney, Montana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
D & J Auto Parts
1234 South 9th St Richmond, 47374 Indiana, United States of America
Phone:
765-966-3447
Web:
djcarparts.com
Categories:
Business Rating:
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D & J Auto Parts Defective Engine, Deceptive Warranty Practices, Dishonorable Dealing, Empty Promises, Exasperating Phone Conversations, No Resolution Richmond, Indiana
Report Attachments
I purchased a used engine on August 9th, 2012. The engine was not received until August 22. Installation of the engine required removal of the oil pan to clear the cross member. Upon removal of the pan, there were 2 pieces of metal shim laying in the pan.
I proceeded to contact the company to let them know that there was a problem with the engine. The representative, who called herself "Becky", told me that there was a 15 day warranty only. As per the web site the 15 day warranty is for electronic parts. She then proceeded to tell me that because the pan was removed that the warranty was voided, regardless that the merchandise was obviously defective.
My boss then spoke with "Becky" and she told him that there would be an engine sent out to replace the defective engine. After a 2 week wait and no engine, I contacted D&J Auto Parts. I was then told that an engine would not be sent out until the defective engine was returned. Becky said that she would send a call tag for the return of the engine.
A call tag was not received. At this point, Becky said if we were in a hurry for an engine that she would sell us another engine and credit us when the defective engine was returned. I told her that if that was what we needed to do I would call her and let her know.
It has been almost 3 months later and never did receive a call tag. I contacted Becky an additional time and had to leave a message. I did not receive an answer back. I called again on 11/2/12 and was told at that time that I was responsible for the shipping of the defective motor and she would give me an address to ship and that when it was received a motor would go out.
I have absolutely no reason to take her word on this matter as she has not honored any of the other things she has said. I advise to never buy used parts from this particular company. At this point, the engine is being considered a loss but I would like to warn anybody who is considering business with them.
I proceeded to contact the company to let them know that there was a problem with the engine. The representative, who called herself "Becky", told me that there was a 15 day warranty only. As per the web site the 15 day warranty is for electronic parts. She then proceeded to tell me that because the pan was removed that the warranty was voided, regardless that the merchandise was obviously defective.
My boss then spoke with "Becky" and she told him that there would be an engine sent out to replace the defective engine. After a 2 week wait and no engine, I contacted D&J Auto Parts. I was then told that an engine would not be sent out until the defective engine was returned. Becky said that she would send a call tag for the return of the engine.
A call tag was not received. At this point, Becky said if we were in a hurry for an engine that she would sell us another engine and credit us when the defective engine was returned. I told her that if that was what we needed to do I would call her and let her know.
It has been almost 3 months later and never did receive a call tag. I contacted Becky an additional time and had to leave a message. I did not receive an answer back. I called again on 11/2/12 and was told at that time that I was responsible for the shipping of the defective motor and she would give me an address to ship and that when it was received a motor would go out.
I have absolutely no reason to take her word on this matter as she has not honored any of the other things she has said. I advise to never buy used parts from this particular company. At this point, the engine is being considered a loss but I would like to warn anybody who is considering business with them.
