- Report: #344693
Complaint Review: D & K Collectibles And Xian Store - Riverdale Illinois
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Author Confirmed
Why?
D & K Collectibles And Xian Store
PO Box 278554 Riverdale, 60827 Illinois, U.S.A.
Phone:
509-691 8825voiceml
Web:
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D & K Collectables, D & K Collectibles And Xian Store Buyers beware! Refunds in exchange for defective merchandise?-YOU'LL NEVER SEE IT! DVDs sent in cheap cases, came loose, got scratched up & won't play. Riverdale, Illinois
First and foremost, buyers beware when you are ordering online. (Especially when there is noreal address for the business (PO Box only) & the phone number that is supplied is nothing more than an answering machine/voicemail.)
I bought two DVD Collections in April and now we're in June. One of the 1940's series of the Shadow and one of Marvel Superhero 1966 Collection - 5 DVD collection as a gift. Everything seemed easy enough, indicated which items I was purchasing, read and agreed with their disclaimer and completed the purchase as planned.
Here's where it got funny. Items did show up(a bit late)but none the less, did show up. For those familiar with the cartoon classics, quality was as somewhat as expected since the cartoons are from 1966 and recorded from TV. But two things weren't too cool.
First was the fact that nobody even took the time to edit out all the commercials from the TV program, and just as bad, the DVD's were sent in DVD cases that were ultra thin, made of a flexible, cheap plastic DVD cases and were sent in an envelope with limited wrapping or protection. 5 DVD's arrived-3 were fine, not scratched the other two, came loose in their cases and got all scratched up.
I informed D & K who responded quickly with the reply, send the damaged disks back without the cases and they will be replaced.I sent them return receipt to ensure that they were received by D & K who said afterwards we sent the replacements and you should have gotten them.
Long story short, here has been already months of emailing, trying to call and getting an email response once in a blue moon, that they're checking into it and that's it. Very sad customer service. And god forbid you get upset that you are still waiting and getting tired of waiting, that now, since I can't get the replacement disks, how about that Refunds in exchange for defective merchandise only clause ? Then you will never hear from them at all anymore. Isn't that great?
Oh, did I mention that they obviously pride themselves in being Christians with their other website [email protected] which hosts the same phone number just like [email protected].
Bottom line is, they have great potential to be a dynamite site with the stuff they have, instead they choose to instead, be unprofessional and uncaring and don't even have the common courtesy to call you especially when things have gone awry and you've supplied them with a call back number and a open invitation to call you. If they straighten this out and make it right, I will in return, make a point to post that update on this site. Otherwise, I will continue to notify people and let them know exactly how
D & K Collectables does business.
DVDs, VHS, Movies, Cartoons, Memorabilia, Collectables, Books, Comic Books, Magazines, Tex Avery 5 DVD Collection, Bionic Six - 8 Disc DVD- Complete Series, M.A.S.K. Cartoon Collection - 6 DVD Set, King Leonardo and His Short Subjects, Tupac Shakur Legacy Gift Book (Hardcover) Legacy, Olivia Newton John CD - Grace and Gratitude, Star Wars Poster Playing Cards - 55 card set, Do You Believe In Miracles: 1980 U.S. Hockey Team, Music CDs, Cassettes, Vinyl, Underdog, Mighty Mouse , The New 3 Stooges Classic Cartoons Volume 1- DVD, Superman, Tennessee Tuxedo and His Tales 5 DVD ,
Tales of Tomorrow , Dean Martin & Jerry Lewis - Colgate Comedy Hour - 1955, Sherlock Holmes - TV Series, Batman: The Complete 1943 Movie Serial Collection - 15 Episodes, Captain America - 1944 - 15 Episodes , The Shadow , The Adventures of Captain Marvel - DVD - 12 Part Serial 1941, d**k Tracy - DVD - Double Feature , Five Deadly Venoms - DVD - Kung-Fu Classic Cinema , Ultimate Heroes Featuring "Grayson", "World's Finest" trailers & Batman vs. Predator, Aliens Mini-Movie DVD, Spider-Man and His Amazing Friends , Thundarr The Barbarian , The Centurions.
michael g
Rockland County, New York
U.S.A.
I bought two DVD Collections in April and now we're in June. One of the 1940's series of the Shadow and one of Marvel Superhero 1966 Collection - 5 DVD collection as a gift. Everything seemed easy enough, indicated which items I was purchasing, read and agreed with their disclaimer and completed the purchase as planned.
Here's where it got funny. Items did show up(a bit late)but none the less, did show up. For those familiar with the cartoon classics, quality was as somewhat as expected since the cartoons are from 1966 and recorded from TV. But two things weren't too cool.
First was the fact that nobody even took the time to edit out all the commercials from the TV program, and just as bad, the DVD's were sent in DVD cases that were ultra thin, made of a flexible, cheap plastic DVD cases and were sent in an envelope with limited wrapping or protection. 5 DVD's arrived-3 were fine, not scratched the other two, came loose in their cases and got all scratched up.
I informed D & K who responded quickly with the reply, send the damaged disks back without the cases and they will be replaced.I sent them return receipt to ensure that they were received by D & K who said afterwards we sent the replacements and you should have gotten them.
Long story short, here has been already months of emailing, trying to call and getting an email response once in a blue moon, that they're checking into it and that's it. Very sad customer service. And god forbid you get upset that you are still waiting and getting tired of waiting, that now, since I can't get the replacement disks, how about that Refunds in exchange for defective merchandise only clause ? Then you will never hear from them at all anymore. Isn't that great?
Oh, did I mention that they obviously pride themselves in being Christians with their other website [email protected] which hosts the same phone number just like [email protected].
Bottom line is, they have great potential to be a dynamite site with the stuff they have, instead they choose to instead, be unprofessional and uncaring and don't even have the common courtesy to call you especially when things have gone awry and you've supplied them with a call back number and a open invitation to call you. If they straighten this out and make it right, I will in return, make a point to post that update on this site. Otherwise, I will continue to notify people and let them know exactly how
D & K Collectables does business.
DVDs, VHS, Movies, Cartoons, Memorabilia, Collectables, Books, Comic Books, Magazines, Tex Avery 5 DVD Collection, Bionic Six - 8 Disc DVD- Complete Series, M.A.S.K. Cartoon Collection - 6 DVD Set, King Leonardo and His Short Subjects, Tupac Shakur Legacy Gift Book (Hardcover) Legacy, Olivia Newton John CD - Grace and Gratitude, Star Wars Poster Playing Cards - 55 card set, Do You Believe In Miracles: 1980 U.S. Hockey Team, Music CDs, Cassettes, Vinyl, Underdog, Mighty Mouse , The New 3 Stooges Classic Cartoons Volume 1- DVD, Superman, Tennessee Tuxedo and His Tales 5 DVD ,
Tales of Tomorrow , Dean Martin & Jerry Lewis - Colgate Comedy Hour - 1955, Sherlock Holmes - TV Series, Batman: The Complete 1943 Movie Serial Collection - 15 Episodes, Captain America - 1944 - 15 Episodes , The Shadow , The Adventures of Captain Marvel - DVD - 12 Part Serial 1941, d**k Tracy - DVD - Double Feature , Five Deadly Venoms - DVD - Kung-Fu Classic Cinema , Ultimate Heroes Featuring "Grayson", "World's Finest" trailers & Batman vs. Predator, Aliens Mini-Movie DVD, Spider-Man and His Amazing Friends , Thundarr The Barbarian , The Centurions.
michael g
Rockland County, New York
U.S.A.
2 Updates & Rebuttals
Michael G
New Paltz,New York,
U.S.A.
UPDATE:
#2Author of original report
Fri, July 18, 2008
UPDATE: As I had stated earlier in this report, that if they (D & K collectibles) straighten this out, attempt to rectify the issue and look to make it right, I will in return, make a point to post that update on this site. As of this date, the replacement DVDs in question have been received along with an email from D & K collectibles expressing their apologies concerning this matter, recognizing the miscommunication and stating that I will soon be presented with a special offer as a token of good faith which I will also report/post in a following update. michael g Rockland County, New York U.S.A.
Dak Collectibles
Riverdale,Illinois,
U.S.A.
Response To D & K Collectibles And Xian Store Report
#3UPDATE Employee
Wed, July 16, 2008
Dear D&K Collectibles Customers: We here at D&K Collectibles wish to address and respond to the posting by one of our customers to RIPOFF report.com We have first expressed our deepest apologies to Michael G. concerning this matter. We assumed that this matter was addressed and that he received the requested items as replacement items. Obviously, he did not. We are working to resolve this and find out what went wrong. In the meantime, we have presented him with a special offer as a way to begin to rectify this unfortunate situation. Also, we wish to address his letter posted to RIPOFFreport.com. We received several letters from our repeat customers concerning this. They have let us know that they will also file letters to address their positive experiences with our company. We ask that if you are a customer of D&K Collectibles and have been satisfied with the product you received, please email us your thoughts at [email protected] We have also asked Michael G. that once we have officially resolved this matter, that he post an update to RIPOFFreport.com concerning our attempt to rectify the situation that has occurred. The following are points made in the report and our response: 1) We appreciate that Michael G. acknowledged he did receive the items he ordered. That we did send them to him. That he agreed to the terms and placed an order. 2) We notified Michael G. that these DVDs are not official releases. These are the same sold at conventions and on other sites. Most sites selling cartoon sets like ours do not send them in DVD cases with full color artwork covers and episode lists. This is what has made us the best compared to other sites selling the same items for lower prices. With most of them, you're lucky if you get a disc in a sleeve. 3) If at anytime within 60 days of Michael G.'s order, there was an issue, he could have filed a complaint with PayPal. If at anytime within 60 days of his order, he could have requested a refund and sent the items back. We never received anything of that sort within 60 days. PayPal offers a Buyers Protection Plan unlike anything online right now. They make sure the buyer is covered and we feel that its necessary to have them as an online payment option in the event there is a problem. 4) We did receive some of his emails and answered them according but we have been notified by other customers that sometimes emails do not go through just once. Sometimes they go in a BULK mail or do not arrive at all. We also did not receive an email requesting another item. 5) We are NOT Christians or a Christian company. We do not "pride" ourselves on being such. We have religious collectibles that were originally on our site. In the past, we had customers suggest we place them on another site for various reasons. We followed that up last year and complied with their requests by establishing xianstore.com 6) We have thanked Michael G. for posting his feelings and offering his thoughts about our site. Again, obviously this has not been a great experience for him but we have attempted to address it and provide our best customer service. We are a dynamite site and compared to other sites with similar items, we are a step above the rest. But we do not tolerate any mistreatment of any customer from our company or any others for that matter. Any comments or concerns? Feel Free To Email us at [email protected] Thank you. D&K Collectibles Customer Service Providing Customers The Best Cartoons and Collectibles Since 2004 www.dakcollectibles.com
