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  • Report:  #195072

Complaint Review: Dada Mobile - Nationwide

Reported By:
- Glendale, Arizona,
Submitted:
Updated:

Dada Mobile
181798 Nationwide, U.S.A.
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
For the last five months my fiance and I have been charges for text messages and ringtones we never incurred on our SprintPCS phone bill.

This all started about four months after starting our Sprint service. First, this all started with text messages and being charged for a texting service to which we never subscribed. After reaching Sprint and advising them that we never signed up for any service inadvertenly or otherwise, we were informed that it was possible the prior Sprint customer with our phone number could have signed up previously and now we were incurring the charges...OK, but after four months of having the service and then all of a sudden "pow" we are being charged?

Sounds fishy to me. However, the situation was taken care of (supposedly) by me sending a text msg to the sender asking them to "Stop". Ok, no more texting and charges...took four months to get them to stop, but finally they did. Oh yes, and Sprint would take no responsibility in this matter.

Forward to a week ago, I started getting text msgs from http://m36.sprintpcs.com/d/d.php and instantly I got curious wondering what was going on because I once again, never subscribed to anything and wondered what they were up too.

Needless to say, when checking my sprint account online I come to find more charges, this time for a ringtone. I call Sprint associate and supervisor, they once again deny any responsibility, were rude, and told me I would not be refunded, oh yes and hung up. However, I called back a bit later after calming down and got a very sweet and helpful individual who reversed the charges and gave another discount for the rudeness of the other two individuals I spoke to before.

Now, come to find out, all of these troubles has come from one company, which is DADA MOBILE who's parent company is MMA Global. They are the one sending the text msgs, ringtones etc and charging my Sprint bill for them without my consent.

However, I have to wonder if Sprint didn't sell them my number. Because, Ive never or seen this company before the problems started. Dada Mobile of course does not have ANY contact information on their website other than filling out a form and I do not wish to do that because it asks for my cell # and I don't want to incur any more charges from them. I have a feeling I would if I gave up such information.

Sorry this is long but I wanted to give all the details.

Leslie

Glendale, Arizona
U.S.A.


4 Updates & Rebuttals

Leslie

Glendale,
Arizona,
U.S.A.
To Kendy

#2Consumer Suggestion

Sat, June 17, 2006

First I want to say thanks for the advice, however my fiance and I are not the type to participate in TV shows, voting for our "fav" or anything to that effect. As I said in my first posting we had done NOTHING to warrant the charges, inadvertenly or otherwise...we use the phone as a phone and that is it..We have no use for it otherwise. He or I do not chat, text, surf the web, check our email, or anything else on the phone except (once again) to use it as a phone-a device to communicate vocally to another party and that is all. My fiance has the phone 99% of the time and in his line of work does not get the chance to talk or even use it ...his work is very physical and demanding and leaves no time to do anything frivilous. Truthfully, it is used in emergency purposes only or when there is a change in his schedule... Sorry if I sound rude, I just want to make sure that it is understood we don't use it for anything but a phone.


Leslie

Glendale,
Arizona,
U.S.A.
To Kendy

#3Consumer Suggestion

Sat, June 17, 2006

First I want to say thanks for the advice, however my fiance and I are not the type to participate in TV shows, voting for our "fav" or anything to that effect. As I said in my first posting we had done NOTHING to warrant the charges, inadvertenly or otherwise...we use the phone as a phone and that is it..We have no use for it otherwise. He or I do not chat, text, surf the web, check our email, or anything else on the phone except (once again) to use it as a phone-a device to communicate vocally to another party and that is all. My fiance has the phone 99% of the time and in his line of work does not get the chance to talk or even use it ...his work is very physical and demanding and leaves no time to do anything frivilous. Truthfully, it is used in emergency purposes only or when there is a change in his schedule... Sorry if I sound rude, I just want to make sure that it is understood we don't use it for anything but a phone.


Kendy

Rkfd,
Illinois,
U.S.A.
Don't vote by text msg on your favorite tv show

#4Consumer Comment

Fri, June 16, 2006

Voted by text on one of the many tv show? Yep, they're signing you up that way. You click on a pop up for a "free" ringtone, they've got ya. You get an offer for a free wallpaper in your pop cap, guess what! Take a look at Dada Mobile, Jamster and Blinko's websites. But, for goodness sakes don't put in your mobile number!!! Look towards the bottom of the page and you will see where they tell about the 9.99 a month charge. I saw an ad in a woman's magazine which showed step by step how to download a ringtone and set it up on your cell phone. It was in a cartoon format. Hmmmm, got a 12 year old? The problem is there are people out there who actually want the service. They like to have a multitude of ringtones and caller tunes.


Sherri

Piedmont,
California,
U.S.A.
I JUST HAD A SIMILAR SITUATION WITH DADA MOBILE...

#5Consumer Comment

Tue, June 06, 2006

I usually don't look at my bill too closely, since it almost never varies, but I did happen to notice a $9.99 charge from these people and called T-Mobile. They checked and told me that for three months I had been charged. They also told me that it was very likely that a third party company sold my cell phone number to them and they were getting a large number of complaints. T-Mobile was great and refunded the three months charges and blocked them. My phone will not even support ringtone downloads, so there was obviously no legitimate reason to have this "service". Guess "phishing" happens in the cell phone world as well.

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