voiceofreason
North Carolina,#2Consumer Comment
Wed, November 09, 2011
In the greater scheme of things, Damion, you may be right and the customer wrong, or at least over-reactive.
However, when you have a situation where already something major has gone wrong once, twice and counting, the better part of common sense for a store ought to be to bend WAY over backwards to rectify the situation to the customer's satisfaction, not your store's.
The customer had already dealt with lousy delivery service, damaged pieces, missing pieces, delivery delays, the cause of which may have been legit, but no less aggravating for a customer, who may have taken off of work to wait for it.
Getting irate for any reason in response to such a customer venting is going to be counter productive, and all these factors combined have landed you here.
Likely, given the reality of these factors, you're not likely to have any case against the customer.
Perhaps as a pastor, she should have dug deeper within herself to give you more benefit of the doubt, but you burned through several chips with all the mishaps, and it would appear you acted afterward in less than a conciliatory manner.
As a reader, I would like to hear an explanation why they were left with the goods in the garage instead of carried further in, and how such visible damage wasn't caught before delivery completed.
DAMION
United States of America#3REBUTTAL Individual responds
Wed, November 09, 2011
This sale was a complete nightmare, the only statement provided by the customer (Venus) now take in consideration that SHE calls herself a GOD'ly Pastor. listed in the 10 Commandments,(thou shall not lie).. I by no means ripped her off. She did recieve damaged furniture (1 piece) and it was returned to her while giving her a complete refund. From myself and her Sales associate. We tried to take care of every situation in a timely manner. I think 48hrs is a resonable time to complete her transaction. What i personally found out is somtimes peolple just want to complain not to mention she wrote this complaint weeks after she was taken care of. what concerns me is that she represents GOD, but as we know she will be held accountable for her actions on a much higher lever seeing she is a Pastor. in conclusion we have had 100's of sales and i have never seen any actions like this from one of our customers i can only imagine what the church would do if they knew she represented GOD and them on this level. Her actions will be accounted for: Slander by definition
Slander is the spoken or transitory form of defamation of character, a legal term that refers to a falsehood presented as true which could harm the reputation of a person or entity..
My attorney will contact her and hopefully fix this issue in a GOD'ly manner