Complaint Review: DAN EUROPE - Divers Alert Network Europe INSURANCE COMPANY - Roseto Internet

I hold an international medical policy by DAn Europe.

On the 31 August while travelling to Bangkok I suffered a massive congest rite attack , this was due by food poison, I collapsed to the ground at 5 am while at the Morchit bus station in Bangkok,

Soon after I was approached by the local bus station Personal to help me. In meantime also a foreigner Mr . Robert Zotescue while passing by he called to my help.

While in agony I give my DAn insurance detail to Mr.Rober, and he called Dan insurance to forward them my problem.

In meantime an ambulance was called and arrived within half hour . I was rushed to the Hospital.

Before departing I was assured by Robert that DAN insurance would call me within a few hours.

I would like to state that most people at the time were also very scared for the swine flu and a few also in panic.

In the local hospital in Bangkok, ( this was not a private hospital ) I was soon after placed to all kind of blood test and put on drips with medicine and heavy painkillers.

A few hours passed by, 7, 8, and I was still waiting to hear from my insurance company. Soon after I was questioned for the payment of the hospitals by the management and I tried to explain that I had no much funds available at the time and that Dan would take care, as they previously spoke with Robert , and give their impression that all would be take care of.

I also did call my insurance and I run out of credit on my phone I had the local personal to speak to Dan and spelling the name of the Hospital I was in.

Dan failed to understand and they never tried harder again to phone back or even trying to speak to the Doctors.

So at the end still in agony i was forced to dismiss myself because of luck of funds available. I had limited amount of money available. I just managed to pay the bill and left the hospital still in pain and unable to walk.

Now Dan is cancelling my claim as they state that i was not 2 days in The hospital, and their policy only state that I need to be hospitalised 2 day before i get assistance from them.

I also bring at the attention that the same thing happened 4 month ago, then again dan failed to contact the hospital and speak with the doctors.

In meantime they do charge me every year for medical assistance, for which i can never use any kind of benefit.

i do think that D A N should rephrase them self a Deaths Are Nothing.

Their negligence is deliberate and they do misleading the public.

I thank God that i survived this horrendous ordeal. I just wander what would happened if my case was going much worsen and without any support from the medical insurance company. For what they care I could be well dead for them. But I am alive and I am here to take legal action at the mean to expose this to the other fellow members that are using the same insurance.

I am now still in a recovery stage that if well take me a list a week , with no any king of medicasl support.

I wander who need a DAN or DAM insurance.

Fausto

Poole

United Kingdom