- Report: #1245871
Complaint Review: Daniel's Jewelers - Chula Vista California
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Daniel's Jewelers
555 Broadway Ste 2024 Chula Vista, 91910 California, USA
Web:
https://www.facebook.com/DanielsJewelers
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Daniel's Jewelers Gives Misleasing Information and has a Terrible Lack of Customer Service Chula Vista California
I would like to tell of a problem I am having with this jewelry place. My fiancé and I made the decision to get a ring that totaled to around $3000 in January. $1500 was put onto a Synchrony credit card and the remaining balance was put on a Daniel's account. We were told that we would not be charged any interest AT ALL if we paid off our balances within the first year. I have since then noticed that they are charging me interest as well as some type of insurance that l never authorized. I have attempted to call a customer service number that I never get through to speak with someone and I called another number and was immediately connected with someone only to be told that I would have to call the other number back because that line only deals with delinquent accounts. When I informed the woman that I had been trying to call that number on several different occasions she told me that they were short-staffed so basically that I just had to keep calling until I got lucky. I get countless calls and mail from these people attempting to get me to buy more jewelry from them, but I am never able to speak with anyone when I have an issue? I am beyond outraged at the poor customer service and misleading information that I have received. I would strongly suggest that anyone who is considering purchasing a ring here NOT to do so. I believe you would be better of going elsewhere.
