- Report: #1457693
Complaint Review: Daniel's Jewelers - Thousand Oaks CALIFORNIA
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Author Not Confirmed
Why?
Daniel's Jewelers
226 W Hillcrest Dr, Thousand Oaks, CA Thousand Oaks, 91360 CALIFORNIA, United States
Phone:
805-309-5600
Web:
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Daniel's Jewelers Angelica Pedraza, Teresa Rios, and Mike Giaba They lost my driver's license and then lied about looking at the video to find it Thousand Oaks CALIFORNIA
I went to Daniel's Jewelers in the Oaks mall to buy a birthday present for my Mom's 80th birthday.
I met with Angelica Pedraza who is the manager according to the business card she gave me. She then told me I had to give her my driver's license in order to look at a Rolex.
After I gave her the license, without any other customers in the store, she kept going in the back room with my drivers license and taking and making calls.
When I asked her for my Driver's license back, she told me she lost it.
Angelica and the two other sales people in the store spent the next 15 minutes trying to find the license.
I noticed a big screen tv on the wall and noticed we were being filmed live.Angelica told me she called loss management and they would give her a code to run the tape back and see what she did with the Driver's license. This turned out to be a LIE> I spent the next hour and a half waiting for the camera code which was never provided to Angelica. Angelica then started acting strange and claimed she might have given me back my driver's license so I emptied out my pockets and turned them out and emptied my wallet as well showing her I did not have my license. I asked to speak to loss management and I spoke to Teresa Rios who told me that the camera code was in a different dept and there was nothing she could do. I then called Mall Security and had two officers Jasmin Silva and Joannah Slater search me and my wallet while I was still in the store to confirm I did not have my license. I was told by Angelica that her district manager Mike would call me after reviewing the tape. This was another Lie as Mike Giaba called me the next day at 11 am to hear my side of the story.
I asked Mike what the camera in the store showed regarding the location of my license and he told me the code was with another dept and there was nothing he could do.
