- Report: #1312604
Complaint Review: Database USA - Omaha Nebraska
Reported By:
MN Mom -
albertville, Minnesota, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Database USA
**** **** **** ***** Omaha, 68137 Nebraska, USA
Phone:
877-467-0101
Web:
www.databaseusa.com
Categories:
Business Rating:
(0)
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Database USA Jason Dailey Vice President Knowingly sells outdated data over a decade old Omaha Nebraska
I purchased a mailing list from US Data Corp on May 4, 2016 at a cost of $140. The list was to include 860 households in 2 zip codes 55301 and 55362 that had children age 0-3 in the household. The list was for Life In Christ Preschool my employer. A list was rendered to our church in email. We printed mailing labels from this list to affix to postcards. While pasting on labels we pulled 26 addresses from the list that were our own church members who had children that were in college or had graduated from college. I called [email protected] and told him the list we were sold had data that appeared to be older than a decade. Brad told me that the list sold to me was ran on May 2, 2016. He offered an updated list to me from May 4, 2016. He emailed me the new list.
I went through by hand and still pulled 19 names of our church members from the list whose children were now young adult ages. I supplied the bad data back to Brad and asked him for a refund. This company is a member of the BBB in good standing and they advertise on their website that they give refunds to customers that are unhappy. The companies website is located at http://www.usdatacorporation.com.
On 05/20/16- Brad told me he could not refund our money. He told me the Vice President would contact me. I have sent 2 more written notices to Brad asking for a refund since that time. Brad responded that he would remind the Vice President to call me. I also left the Vie President a voice mail on 6/21/2016.
On 5/20/16 I sent Brad a mailing list of our current Pre School families. Brad told me if I did this, they would send a refund. I indicated to him that in theory- if the list he sold me was what he promised, at least one family already in our school with children ages 0-3 would be included on the purchased list from USA Data Corp. No names were included.
I consider the sale of an outdated list as fraud. I consider the lack of processing a refund fraud, especially when a refund is promised on the front page of their website, and Brad told me a refund would be processed if I supplied the bad data to his company.
This experience cost our business time and resources. It also delayed an important mailing for our enrollment.
1 Updates & Rebuttals
DatabaseUSA
Omaha,Nebraska,
USA
Response to Customer Complaint
#2UPDATE Employee
Thu, December 15, 2016
DatabaseUSA has nothing to do with US Data Corp. Our Vice President Jason Dailey was on Military leave 6/15/16 – 6/27/16. He would not have been able to take care of the customer on the 21st when she left him a message. Our VP refunded the customer as soon as he learned of the situation. DatabaseUSA took care of the customer and refunded her the full $140 on this particular order. Even though 19 wrong names out of 860 is about a 97% accuracy and DatabaseUSA is the best in the industry and guarantees 95%, they still believe in doing whatever is best for the customer.
