Complaint Review: Databe.com - Toronto Ontario

Dear our valued current and future-to-be customers, Please visit our web site: www.databe.com, to understand better, that this is not even the case to discuss about. Needless to say we had to reply to "Susan" letting "her" know, we do not tolerate the lies in regards to our professional service. So, here is the second side of the case: 1. Parts for free? Susan wrote: In all prior discussions, there was not ever any mention that a customer had to provide anything else or additional drive 'parts' for them to complete the recovery task" If you visited our web-site www.databe.com prior you sent your laptop drive to us you should have seen that we provide an exhaustive information with regards to clicking drives there: www.databe.com/tech3.html, where we emphasize that we might ask for parts (when the head replacement is needed, we use the same model "donor drive" for such operation). Should you do so, we are pretty sure, you would not have to have questions or misrepresentations at all. 2. Drive repair? "Susan" wrote: "...they DO NOT REPAIR the hard drive..." Well what to say to a dilettante, besides this: The orientation of policy Databe.com is to recover the data from crashed drives, not to repair ones itself. "Drive repair" might be the only a side effect of data recovery process and when it occurs there is no charges for it as such. 3. Packaging? We have worldwide customers and ship hundreds of drives adhere strictly standards of extra secure, professional packaging (considering the nature of our business it cannot be otherwise), keeping a prompt delivery too. We receive and send many laptops drives in UPS envelopes. The quality of packaging not related directly to the size of container. More important is to provide an antistatic and shock protection. It's OK to ship small 2.5" laptop drives in UPS Express envelope, if the drive is enclosed in the plastic antistatic bag, wrapped in few layers of bubble wrap. To provide additional strength, we use hard cardboard sheets as well. "Susan" wrote: "Over a week later, I received my hard drive..." By the way the speed of the shipped out package does not depend on us, we do not deliver them to the customer's porches, we rely on the worldwide courier company, not to mention its name, plus this particular parcel was sent "express service", what else could add to it. We are sorry for a week-delay delivery, but it is yet out of our jurisdiction. 4. Secure payment? We provide many payment options to our customers. Customer chose credit card payment. We accept credit card payments through the PayPal system. All transaction executed on the secure PayPal server, not on our Website. We don't ask credit card numbers. We don't know more secure online payment, do you? 5. Bad customers rip-off Generally speaking we like the idea of "rip-off.." Website. Perhaps, to make it equal: the rights of customers and vendors, we would suggest organizing something like a "bad/cheap customers rip-off", or there is no such thing as "bad customer", huh??? Also, we don't understand, why is the customer hid his real name under the pseudonym "Susan"??? Normally, we do not have unsatisfied customers with our service, we were able very easily to locate the real customer's name and even thinking to reveal it to the future-to-be vendors, just to alert them, in case he will come across your honest business with one of the inverted stories of his.

At their convenience, Databe.com finally did provide an online payment link for me to pay return shipping, at a premium price. At my request, and a reasonable expectation, I asked that they ship the hard drive back in extremely protective packaging as orignally shipped to them and via UPS Express- as they demand on their web site. Over a week later, I received my hard drive enclosed in a plastic envelope without any protective packaging, resulting in physical damage to my hard drive caused by their negligent return shipping. This company is very sloppy and extremely unprofessional in their supposed 'business' practices. Based on my terrible experience with this company, I would not recommend this company to anyone, including my worst enemy.