- Report: #1481991
Complaint Review: David Bolton - Miami Florida
Reported By:
honey -
miami beach, florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
David Bolton
6303 Blue Lagoon Dr. Miami, 33126 Florida, United States
Phone:
786 431 0046
Web:
guaranteedrate.com
Categories:
Business Rating:
(0)
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David Bolton Guaranteed Rate David Bolton and Guaranteed Loan Make Promises They Do Not Keep Miami Florida
David Bolton was referred by a friend. He worked hard to close our loan, the proceeds of which were used to purchase a condo, but both he and the company made promises they did not keep. The lender issued a mortgage commitment (with conditions) ON THE SAME DAY THAT THE RATE LOCK EXPIRED. I therefore had to pay several hundred dollars more to keep the rate for another few days (the rate was actually lowered by David) until I could meet the conditions.
Documents were sent within hours of receiving the commitment, as attachments to an email. Although the email indicated that the documents were attached, David did not inform me until FOUR DAYS LATER that he did not receive the attachments. Again, I sent these attachments with hours of receipt of David's email.
In fact, I sent the attachments many additional times, over the next day or two, but David said he did not receive them. By the time David physically came to my home to pick up a hard copy of the documents, the rate had expired again. I was asked to pay ANOTHER rate lock in. David set a closing date THREE TIMES, and three times, we were ready, willing and able to close, as were our attorneys and title representative.
At the last minute, these closings were cancelled by David because the lender wanted yet more documents. The request for documents seemed always to arrive late on a Friday afternoon, making it impossible to close within the rate lock period. Finally, we closed, and David's promise to accept an escrow of less than what the Lender had requested, was denied by David, while I was en route to the closing.
David seems to always make his promises by phone so that there is no written record of those promises. Since it was only minutes prior to the closing that David reneged on his previous promises, I had no recourse. Had I walked out of the closing, I would have been in breach of the contract I had signed with the seller of the Condo unit we were buying. I was over the proverbially barrel. While he gets the deal done, I would not trust a word he says, but rather get everything in writing.
1 Updates & Rebuttals
Guaranteed Rate Customer Care
Chicago,United States
Thanks for your feed back.
#2UPDATE Employee
Thu, August 01, 2019
Thanks for your report. We would like to speak with you to go over your experience in more detail. Please reach out to us at your convenience at (773)-328-6467. Thanks for your time and looking forward to speaking with you.
-Customer Care
