Complaint Review: David's Bridal - Indianapolis Indiana

Planning a wedding is hard enough without having to deal with this laughable excuse for a bridal shop. I have dealt with people inviting whoever they want to our wedding, girls mad about not being in the wedding party...I'm even planning a wedding from across the country... but having to deal with David's Bridal is by far the WORST part of the wedding planning process.

I have bridesmaids all across the country, and despite the horrible reputation of David's Bridal- I thought it would be the easiest way for all 7 of my girls to get their dresses. I purchased my dress at a boutique shop... I wouldn't have even entertained the idea of buying a wedding gown from these people.

So... we were told that we should purchase our dresses at least 6 months in advance (in case they become discontinued). We listened...and purchased late November.

My maid of honor has recently found out that she is pregnant, and we are within 6 weeks of the wedding. She contacted David's Bridal in Castleton and was told "sorry, we don't do exchanges". I called right after that and was told that she didn't have the authority to make such a decision, and I would need to talk with a manager. She also said that she had taken down my MOH's contact information and their assistant manager, Rebecca, would contact us later in the day. Four days later...no phone call. I called that day and talked to Rebecca, Assistant Manager. She told me that she would need to have alterations look at the dress to examine it's condition before authorizing an exchange, but she couldn't authorize an exhange over the phone. Meanwhile, the store manager, Michelle, was talking into her ear saying that there was probably no way that they would make an exchange since it had been so long. I asked what the difference was if the dress was unworn, kept in plastic, and in the same condition as when it left her store. She sounded dumbfounded... she replied that it had just been a long time. Translation: She does not have a valid excuse to give me such a ridiculous answer. I told her that I would have my MOH bring the dress into the store and they could look at it, and that I would contact their corporate office to discuss this matter if they did not authorize an exchange. She said that was fine and gave me the contact information for their corporate office. Today, my MOH contacted the store and was told that she didn't even need to bring the dress in, and there was not way they would let her exchange the dress.

I plan to write this review on EVERY wedding board and review site I can find in hopes of preventing another bride from making the same mistake that I did.

I understand that David's Bridal operates under a "no returns" policy, but it is bad business to operate as they ladies are. A pregnant bridesmaid with an unaltered, unworn dress is a special circumstance, and David's Bridal response toward us is unforgivable and unacceptable.

I have read on some message boards many situations regarding David's Bridal where they did allow a pregnant bridesmaid to exchange a dress, so perhaps I should only direct this review toward the Castleton location.

Indy73

Fishers, Indiana

U.S.A.