Melanie
Beverly,#2Consumer Comment
Mon, March 22, 2004
I have so many problems with this letter I don't even know where to begin. First of all, if you noticed that there was a discrepancy in the rate you should have spoken up right then and there. Being too tired is no excuse. Well, that actually is a contradictory statement since obviously you weren't too tired if you were up all night wanting to watch tv and take a shower. You also had enough energy to go down to the desk and complain that your room was non-smoking. You specifically write in your letter that Ann told you there were no more SMOKING rooms available. She didn't tell you that there were no more ROOMS available. There are a lot more non-smoking rooms than smoking rooms, but seeing that you were only going to be in the room for a few hours anyway I really don't see what the big deal is. If you were so tired as you stated why didn't you just go to bed right away? And if you experienced all those problems why on earth did you not complain to the front desk?? If being tired is your only excuse then it's not a good one. Ann could have easily moved you to a different room had you bothered to let her know. Yeah, it would have been a non-smoking room but it would probably would have had a functioning shower and AC. Second of all, your credibility is shot with me due to your immature and childish attitude. Phrases like "crazy lady", "Psycho Ann" ,and "Stupid, Ignorant Lady" tell me what a jerk you are. And I'm sorry, I work in a hotel as well and I cannot imagine for the life of me why they would bother to go through all of the trouble to call you and tell you about the tv remote being in the toilet and the iron burning on the chair. I tend to believe the iron being left on, seeing that you purposely left everything on in the room to use up as much electricity as you could. And no, you're not entitled to that. That's just plain rude. P.S. It's spelled nightmare, not nightmere.
Matthew
San Francisco,#3Consumer Suggestion
Wed, November 26, 2003
Just a shame, I am sorry about your experience and found it amussing that you messed up the room a little (even though that only hurts the underpaid housekeepers not the manager). But the poster before me is a little off. There is a diffrence between Civil (sueing)and Criminal (parking ticket). For Civil they come to you, For Criminal you go to them. Also when someone sues you, there is no proof beyond a reasonable doubt. Thats only in criminal. The burden of proof is on the plaintiff (hotel) to only show he caused the damaged and should pay for it. Which if any judge heard this story i think the hotel would lose.
Steve
San Francisco,#4Consumer Comment
Wed, November 26, 2003
Thanks Bob regarding your responseThank. When it comes to the Days Inn of Nebraska filing a small claims suit against anyone, it is a law in NE that the suit must filed in the state where the defendant resides, not where the action took place. This is regarding a small claims suit. Every state has different regulations in this matter. My biggest issue regarding what I was dealing with was the horrible, unreliable, dishonest, and unjust service I was given. I have very strong opinion regarding how business should be conducted. I have a very low tolerance level with bad service. There's no excuses for bad service at all. Thank you for your reply.
Bob
Orlando,#5Consumer Suggestion
Tue, November 25, 2003
For the record. Sorry to hear about your nightmare experience. I have three comments for you. 1: Your complaint needs to go to Cendant Corporation. This is the company that Franchises Days Inn. They will help you resolve this with the hotel. If it is not resolved to your satisfaction, they will get involved. If you walked out of there with no charges other than room and tax, I would chalk it up to a bad hotel and drop it. Anytime you are quoted a rate, get the name of the person quoting the rate AND most importantly do NOT sign the registration card with any incorrect information. This protects you in the end if all the info is correct. 2: When you have a guaranteed reservation, the guarantee is that you will have a room. The type such as smoking or non smoking is a request. Most of the time you get what you ask for but sometimes it is not available. It makes no difference whatsoever when you make the reservation, who you made it with or any of that. 99 % of the time you'll get the requested room type. Providing a credit card to guarantee the room does create an agreement for the room only but not type. 3: FYI, If he or anyone sues you, you will indeed have to go back to the state where the crime was committed, not where you live. If you get a traffic ticket in Ohio and want to contest it, guess what, you'll have to do that in Ohio, not California. In your case however, the burden of proof would be on the hotel to prove beyond a reasonable doubt that you left the iron on and it has been my experience that the hotel would have an extremely hard time in doing that. It sounds like the hotel is a real winner. it is a complete waste of time in my opinion for a hotel to pursue you like this. There are however laws that protect innkeepers from absorbing damages to their property. Good luck