- Report: #557095
Complaint Review: Dealer Specialties - Monroe Ohio
Reported By:
Fool me once...... -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dealer Specialties
Monroe, Ohio, United States of America
Phone:
856.562.3695
Web:
www.dealerspecialties.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dealer Specialties Dominion Enterprises, GETAUTO.com Ripped off by Dealer Specialties? Tell you story here.... I am!! Monroe, Ohio
I read the other report on here about Dealer Speicialties, and I can't believe we are the only two. I talk to hundreds of dealers every year, and almost no one has a good word to say about these guys. It seems to me we all experience the same things - we are socked with a bill we never agreed to (the previously mentioned upsells) or we have vehicle video added without our consent, or all of a sudden the monthly charges go up. In addition, the rep shows up intermitently to photo the vehicles, but doesn't bother to move them as the contract states nor does he seem to care. These guys are all lazy. I don't know how dealer specialties pays there guys, but it can't be very well.
It seems we've all left for the same reasons - poor service, mystery upsells on our bills, and most of their stuff seems outdated, or they are behind the 8-ball. they fooled me once, but that's it. I won't be fooled again. I'm using a great service now, and I'm telling all my friends about it. If you are using dealer specialties now, get everything in writing, demand you get what youa sk for, and when they stick you with a big bill, don't say I didn't tell you so.
1 Updates & Rebuttals
Dealer Specialties
Monroe,Ohio,
USA
Reply from Dealer Specialties
#2UPDATE Employee
Wed, January 20, 2010
On behalf of Dealer Specialties, Id like to apologize for the problems you describe and Id be happy to address the specifics of your situation. Dealer Specialties has been in business for 20 years and our number one priority over these years has been complete customer satisfaction. We pride ourselves on serving customers with the products they need to run their business successfully and we have a transparent process of product ordering and cancellation. If any customer is unhappy with the Dealer Specialties products and services we encourage direct communication with our billing office so we can address those issues in a timely manner. Id be happy to speak with you so we can resolve your issue to a successful end. Please contact us and Dealer Specialties would be happy to review your account with you. Thank you.
