Debbie Hayes is the worst person I have ever met. I was simply asking questions about the differences in mattresses and trying to get an idea of what the high price mattress offers that the lower priced ones dont. She was very snarky and rude. She has a really bad attitude and even said she doesnt have time to help "You people". Whatever that means. I can also tell you she did not know very much about her product and couldnt answer simple questions. Very Frustrating and I will never do business with this company again.