- Report: #1473621
Complaint Review: DEFENDER ERIC ROSALES REP OF ADT ALARM INSTALLATION & EQUIPMENT SALE RANCHO CASCADES SYLMAR CA - VALENCIA California
Reported By:
MR. LOVETT -
Sylmar, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
DEFENDER ERIC ROSALES REP OF ADT ALARM INSTALLATION & EQUIPMENT SALE RANCHO CASCADES SYLMAR CA
27201 TOURNEY ROAD #119 VALENCIA, 91355 California, United States
Phone:
7025770079
Web:
https://www.protectyourhome.com/adt-home-security-install-locations/california/santa-clarita?utm_cam
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DEFENDER, ERIC ROSALES REP OF ADT ALARM INSTALLATION & EQUIPMENT SALE, RANCHO CASCADES SYLMAR CA I JUST REALIZED THAT THE DEFENDER HAS OVER 670 RIP-OFF COMPLAINTS HERE. AND ADT HAS OVER 575 RIP-OFF COMPLAINTS.WOW! VALENCIA California
THEY ARE IN BED WITH EACH OTHER WITH ALL THE SHISTY SHENANIGANS! DEFENDER, ERIC ROSALES INSTALLATION & SALES D REP CONTRACTED BY ADT ALARM SYSTEMS CANNOT BE TRUSTED FOR MULTIPLE REASONS BUT MAINLY:. MY SIGNATURE WAS ILLEGALLY CAPTURED AND PLACED ON THE AGREEMENT WITHOUT MY AUTHORIZATION.
I WAS NEVER OFFERED ANY PLANS OR PRICING (JUST A RANGE FROM 29.99-59.99) I NEVER WAS EXPLAINED WHAT THE DIFFERENT PLANS INCLUDED NOR SHOWN ANY BROCHURE OR PAPER WORK. ADT FALSELY CLAIMS I SIGNED A CONTRACT AND CLAIMS THAT I ENROLLED IN AN AUTOMATIC PAYMENT PLAN.
I REPEATEDLY REFUTED THAT CLAIM VIA TELEPHONE CALLS TO ADT TO NO AVAIL. AND THEY WOULD NOT ADDRESS THIS TOPIC WITH ME. I PHONED DOC-U-SIGN AND A REP RESEARCHED HOW WAS ADT AND THE DEFENDER ABLE TO FRAUDULENTLY CAPTURE MY SIGNATURE WHEN I DID NOT EVEN HAVE AN ACTIVE ACCOUNT WITH DOC-U-SIGN.
I ALSO I NEVER OPENED THE EMAILS THAT WERE SENT TO ME NOR DID I CLICK ON ANY LINK TO ACTIVATE ANYTHING.. I WANT TO MENTION THAT DOC-U-SIGN WAS VERY PROFESSIONAL AND PATIENT WITH ME ESPECIALLY A REP NAMED LOVELY. MS. LOVELY DISCOVERED THAT SOMETHING APPEARED SUSPICIOUS SO SHE LOOKED INTO IT.
THE ADT CONTRACTOR ERIC ROSALES, ILLEGALLY SIGNED ON MY BEHALF USING MY EMAIL ADDRESS. HE SIGNED MY NAME USING HIS DEVICE ON TWO DIFFERENT CONTRACTUAL AGREEMENTS WITHIN ONE SECOND APART OF EACH OTHER 3.5 HOURS AFTER HE DEPARTED MY HOME. ONCE AGAIN USING HIS OWN DEVICE WHICH WAS UNDER THE NAME OF ERIC ROSALES. DOC-U-SIGN WILL BE SENDING ADT CONTRACTOR A LETTER PROVIDING THEM THE PROOF THAT I DID NOT SIGN ANY ELECTRONIC DOCUMENT NOR DID I AGREE TO ANY PLAN.
I HAVE ALOT MORE TO ADD TO THE UNETHICAL BUSINESS HABITS OF ADT AND THE DEFENDERS BUT I JUST DON'T WANT TO WASTE MORE OF MY PRECIOUS TIME! DO YOURSELF A FAVOR AND FIND ANOTHER ALARM COMPANY! CONSIDER YOURSELF WARNED AGAINST DOING BUSINESS WITH ADT OR THEIR CONTRACTOR DEFENDER REPRESENTED BY ERIC ROSALES. I GOOGLED ... your description ... VALENCIA California
1 Updates & Rebuttals
Andrew
Florida,United States
ADT Response
#2UPDATE Employee
Sat, February 16, 2019
Hello. ADT would like to apologize for any issues that you have experienced with the independent ADT authorized dealer, Defender security. If you will email ADT at [email protected] with your contact information, we would be more than happy to review this situation for you. Thank you.
