- Report: #1468340
Complaint Review: Defenders an ADT provider - Indianapolis, and Grand Rapids Indiana, Michigan
Reported By:
Doug -
Bellaire, Michigan, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Defenders an ADT provider
Indianapolis, and Grand Rapids, Indiana, Michigan, United States
Phone:
800 689-7504, 231 570-838
Web:
N/A
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Defenders an ADT provider ADT Tried to double the cost of our original agreement. Indianapolis, and Grand Rapids Indiana, Michigan
On or about November 12, 2018 I called ADT or what I thought was ADT, it seems they operate under an umbrella of different names, probably because of their crooked methods of operation. I guess I actually reached Defenders an ADT provider in Indianapolis, IN. I negotiated an alarm system with the lady that answered the phone, she said her name was Sarah, but it could have been a false name since they are a lying-crooked organization.
After negotiating a purchase for 1/2 an hour, going over everything we needed to alarm our home properly, she turned me over to her supposedly manager Jose and of course he gave me a bunch of Horse S--t, how he was throwing a lot of extras for me when all I asked for was a basic system. He then put me back to Sarah. Anyway with all the windows and doors covered Sarah said total cost would be $27.99 per month and they needed a three year contract and all the equipment they installed would then be mine. I went over everything with her again writing everything down since I was not born yesterday and I have heard how Cable companies and Alarm companies try to scam the customer. We set up an installation date and they could not make the first one so we re-scheduled which was fine with me. The installation man from their company came out yesterday and right away told my wife we had not bought enough system. she put me on the phone to him, since I was at work. Right away I told hime what I had negotiated with Sarah, he backed off after I told him about my original agreement with ADT, AKA Defenders, but came back with "all equipment would be covered, but monthly fee would be $48.00 per month instead of $27.99 I then told him to pack his equipment up and leave because I would not be "BUSHED'" since I had heard they could try to change their agreement.
ADT is a CROOKED-LYING pack of thieves and should be investigated by the US Government.
1 Updates & Rebuttals
ADT Security Services
Florida,United States
ADT Security Services
#2UPDATE Employee
Thu, November 29, 2018
Hello. We apologize for your frustrating experience with one of our authorized dealers, Defender Securiy. AKA Protect Your Home. Defenders is an independently owned and operated retailer of our monitoring services.
Therefore, they install & sell their own alarm equipment, and are not owned by ADT Corporate. If you need our assistance in reaching out to Defenders regarding your experience, please email us your phone number and address to [email protected]. You can also contact Defenders directly at 1-800-689-9554. Thank you. -Andrew
