- Report: #1458941
Complaint Review: DEFENDERS/Protect Your - Indianapolis IN
Reported By:
Anonymous -
Rockland County, NY - New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
DEFENDERS/Protect Your
3750 Priority Way South Drive Indianapolis, 46240 IN, United States
Phone:
18006499554
Web:
https://security.adt.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DEFENDERS/Protect Your ADT Defenders d/b/a Protect Your Home Home security Monitoring Indianapolis IN Indiana
I am 100% dissatisfied with every aspect of Home Defenders customer service, installation, fees and product. I would like to terminate any connection to the unscrupulous company. I spoke to the ADT representative/sales person and set up an appointment. 6/26/18 ?Defenders showed up for a quote? $59 per month service They installed a Power box, Keypad and 3 door magnets On the tablet used I could only see where I had to sign. My bill was not discussed, and my 1 e-signature was copied to all documents. I was emailed the documents but it was too late, they were gone and I couldn't reach anybody by phone or email. My total Investment for Pulse Tier 1A $2,005 Monthly Fee $53 Auto Pay $501 initial and $501 following 3 months. They did a partial installation and although I emailed, I couldn't get a response for a return visit. My alarm went off when I was out of state and there was no communication from anyone or any service. ADT sent me to Defenders Defenders refused to return my calls or emails for 2 months. I finally chose to cancel service and lo and behold, a Defenders customer service representative said, I would have to have a technician come out and assess my home for the equipment already installed and then I could cancel for an additional $1,500 (I only had $501 to finish paying my contract.) I NEVER RECEIVED THE PRODUCT IN THE CONTRACT!!! yet I have paid through Auto Pay.
3 Updates & Rebuttals
Felice
Suffern,New York,
United States
Final solution reached
#2Author of original report
Wed, September 19, 2018
The product was installed by a great technician. He did a thorough job and explained the entire system. The contract is a 36 month contract.
I was told I would be given a 2 month credit. I have not been notified it has been issued as of yet.
Felice
Suffern,New York,
United States
making the phone connection
#3Author of original report
Sat, September 08, 2018
I work full-time teaching running around after little kids. I barely have time for personal needs. I call as soon as I am out of work. I have returned calls 4 times to an answering service. 1(317) 860-6797. I continue to struggle to find any solution. I will continue to try.
ADT Security Services LLC
United StatesADT Customer Service
#4UPDATE Employee
Fri, August 31, 2018
Hello Anon- We're troubled to learn of your sales and installation experience with Defenders. We are puzzled how you may have experienced difficulty following up with this party via phone or E-mail, and would be happy to review in greater detail.
We can certainly understand your frustration, with the lack of customer service received. If we may be of further assistance reviewing and addressing your concerns, please E-Mail us at [email protected]. Please reference your review ID (1458941), as well. Thank you. ~Tréchell
