Derek
Grantsville,#2UPDATE Employee
Sat, June 23, 2007
I was just curious what exactly the real problem was with this computer anyway? It sounds like it would be software related which Dell Techs like myself are not to be fixing while on a hardware replacement service call. Software related problems are to be resolved through Dell Tech Support.
HENRI
BEULAH,#3Consumer Comment
Fri, March 21, 2003
I JUST RESPONDED TO A SCOTT, ABOUT MY EMAIL TO THE WEBSITE TO RIP-OFF REPORT.COM. HE WAS FROM AUSTIN, UTAH, NOT AUSTIN, TEXAS. THANK YOU. HENRI
Scott
Austin,#4Consumer Comment
Thu, March 20, 2003
I live in Austin and while I dont work for dell I do do tech support for a major company and I am somewhat confused by your post. First...what "exactly" is the problem that you have ahd with the computer? You dont mention it at all. Second...I fail to understand why you used your cell phone to call dell.....you said you ahd a phone in the house...WHY would you use your cell phone at a charge per minute when you could have simply called them on your land line??? Third......was the virus software installed by you? often anti-virus software "can" interfere with troubleshooting and can also cause problems with a persons computer.......why "exactly" did you have to take your computer to a computer store if in fact it is under warranty? ( unless it is becasue of software that you added which of course the computer manufactuer probably wouldnt support becasue it is not their product). Anyhow I would just like to be able to see the facts involved as all too often people on this site posts "rants" yet post no details thanks