Charlene
San Rafael,#2Author of original report
Wed, December 28, 2005
Dear Jim, Thanks for your response to my report. You have given me and others more information about dell that is important to know. It validates people's experiences. It is so hard to believe that a company who makes as much money as dell does, would resort to such dishonest and downright inhumane practices. I really do hope the class action suit against them is still moving forward and I hope they win big time. As an update I would like to say that there is only one class action suit pending. Lerach, Coughlin, etc. no longer has a case against them. I think they handed it over to the other law firm listed in my original report. Anyway Jim, thank you for reminding the readers of this report that we need to separate some of the employees from the company. An employee such as yourself should be every company's dream, but instead dell mistreated you. Why am I not surprised at this? Also thank you for also enlightening us on the sales practices that dell imposes on their reps. This info will help those who still feel they must buy dell to determine whether they are dealing with a cutthroat rep or one who cares such as yourself. I would also like to encourage you to get a lawyer, because with that much cash involved I think you would have a good case. Your lawyer can subpoena the records. See if you can get a lawyer who works on a contingency basis. Good luck and all the best. Thank you for caring. Olivia
Jim
Nashville,#3UPDATE EX-employee responds
Mon, December 19, 2005
I am a former employee of Dell at DHS, Nashville. Officially all these letter jumbles are about the same company (DHS,DFS,etc...)Dell has a practice to refer customers to someone else if you didn't make the sale. While at Dell, I got jumped on for trying to resolve issues. They told me if they don't buy in about 10min get them OFF the line. While at DELL ALL my customers were serviced as best as I could help them . That's why I don't work there anymore. They said I took too much time to make a sale,but all my customers were happy,got shipped what they ordered,many would send emails to me saying thanks. They switched our quotas daily so that we couldn't make commission. They owed me over $240,000 in commissions and won't even talk to me after a year of trying. Even customers I know got shipped computers and they don't show up on my quota sales. My cousin bought one from me and it doesn't show up. They have "ALL" the records & I have no way to access them . Good Luck on Yours. Next time I will buy a "HP",also. P.S. Don't ever us DFS(DPA). Former Dell DHS employee.