- Report: #594902
Complaint Review: Dell Inc. USA - Internet
Reported By:
HENI -
South Padre Island, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dell Inc. USA
round rock, texas, 78682 Internet, United States of America
Phone:
512 338 4400
Web:
www.dell.com
Categories:
Business Rating:
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Dell Inc., USA Consumer fraud Internet
I bought a Dell XPS M1530 laptop in march 2009 with a 3 year warranty, customized.In 5 month the harddrive broke along with the speakers (my computer froze and I lost ALL the data), after replacement made 5-6 months later it froze again and the motherboard was exchanged along with a new charger. 2-3 weeks later it froze again and the mother board is probably broken again and half of the keyboard is not working either. I paid $995 for this computer which should work at least a full year with no problems. I believe Dell sold me a faulty computer and now keeps replacing parts with refurbished parts and when I started to complain really hard, they offered to replace my computer for another refurbished one which I thought is completely unacceptable and unprofessional. I want my full refund because the product is faulty and service awfull. I called all departments and they said, refund is not an option and adviced me to go to technical support and get it fixed, which I tried and it did not work. I feel I`m in a magic circle and I think this is fraud, to sell someone something bad and later not taking responsibility for it. Shame. And I`m very very dissapointed and helpless what to do next. I really want my money back!
1 Updates & Rebuttals
A.
Gibsonton,Florida,
U.S.A.
Keep on trying
#2UPDATE EX-employee responds
Sat, April 24, 2010
Yes, that's the standard answer after an initial 30 to 90 day grace period (depending on who's doing the telling). After that, the only offer presented is a refurbished system - take it or leave it. I wouldn't want to inherit someone else's problematic return, so my choice would be to have them replace the Processor, Heatsink, Motherboard, RAM, and Hard Drive - which should fix ANY issues. (I'm thinking it's a processor/heat sink or even a RAM issue, which they do not change in a motherboard replacement.) If it does not, they are using bad parts to replace bad parts, and you should keep complaining until you get a new system. It CAN be done, I used to do tech support for Dell. It's just not encouraged in any way, and has to be authorized by a manager. Next time, buy a Toshiba. :)
