- Report: #171143
Complaint Review: Delta Airlines - Atlanta Georgia
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Delta Airlines
P.O Box 20706 Atlanta, 30320 Georgia, U.S.A.
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Delta Airlines ripoff, uncaring and money hungry Atlanta Georgia
*Consumer Comment: It's not the departure weather
*Consumer Suggestion: What does the sister have to say?
*REBUTTAL Individual responds: maybe you should sell your stock
*Consumer Comment: No problems here
*Consumer Comment: Nakia, use a little common sense!
*Consumer Comment: Nakia, use a little common sense!
*Consumer Comment: Nakia, use a little common sense!
*Consumer Comment: Nakia, use a little common sense!
On Dec. 29 my sister was suppose to return home from her trip to Detroit, Michigan. We arrived at the airport only to find that her flight had been delayed to what we were told was a late arrival flight. We asked if she would make her connecting flight in Atlanta and was assurred she would so I left her thinking she would be ok.
Well 20 min after I left she was told her flight was delayed again.Her 6:40 flight didn't leave until Almost 7:30 and she only had a 50min lay over. Well you would think that since they were only a few min late they would have held the plane to phoenix for them but they didn't and that was the last flight out for the night. When asked what she was suppose to do for the night they told her she could get a room for 50 dollars even though it wasn't her fault. And she would still have to find a way there and back to the airport. My sister slept in the airport nothing was open they wouldn't even give her something to eat or drink. She stayed in the airport over 12 hours until 2:40pm the next day before she was put on a flight home and still was offered nothing.
When I called that evening to complain I was told that the the flight had been delayed because of weather. When I enformed them that there were no weather problems that day and I wanted to speak to a manager or the owner to make a complaint they told me that they didn't have a number and that they wouldn't accept my complait anyway because it was already put in the computer that the delay was from weather. The weather was clear I checked the airport weather, the weather channel, and the news paper and all the other air lines flights were still taking off and landing. I watched them.
I want every one to know that Delta uses dishonest practices in order not to have to refund or discount their services even when it is their fault. They don't care about their customers.
Nakia
Flint, Michigan
U.S.A.
Well 20 min after I left she was told her flight was delayed again.Her 6:40 flight didn't leave until Almost 7:30 and she only had a 50min lay over. Well you would think that since they were only a few min late they would have held the plane to phoenix for them but they didn't and that was the last flight out for the night. When asked what she was suppose to do for the night they told her she could get a room for 50 dollars even though it wasn't her fault. And she would still have to find a way there and back to the airport. My sister slept in the airport nothing was open they wouldn't even give her something to eat or drink. She stayed in the airport over 12 hours until 2:40pm the next day before she was put on a flight home and still was offered nothing.
When I called that evening to complain I was told that the the flight had been delayed because of weather. When I enformed them that there were no weather problems that day and I wanted to speak to a manager or the owner to make a complaint they told me that they didn't have a number and that they wouldn't accept my complait anyway because it was already put in the computer that the delay was from weather. The weather was clear I checked the airport weather, the weather channel, and the news paper and all the other air lines flights were still taking off and landing. I watched them.
I want every one to know that Delta uses dishonest practices in order not to have to refund or discount their services even when it is their fault. They don't care about their customers.
Nakia
Flint, Michigan
U.S.A.
8 Updates & Rebuttals
Pete
Valley View,Michigan,
U.S.A.
Nakia, use a little common sense!
#2Consumer Comment
Thu, January 19, 2006
From where did the Atlanta connecting flight originate? THAT'S where the weather most undoubtedly caused the delay. Sure, the weather was OK here in Detoit and the same in Phoenix, or where ever it was going. But if the first airport was shut down due to snow, ice, fog, etc., do you really expect a plane to take off? No, I don't plan on selling my stock in Delta either. This owner is telling you what happened--at no charge! BTW, not every Delta flight originates in Atlanta.
Pete
Valley View,Michigan,
U.S.A.
Nakia, use a little common sense!
#3Consumer Comment
Thu, January 19, 2006
From where did the Atlanta connecting flight originate? THAT'S where the weather most undoubtedly caused the delay. Sure, the weather was OK here in Detoit and the same in Phoenix, or where ever it was going. But if the first airport was shut down due to snow, ice, fog, etc., do you really expect a plane to take off? No, I don't plan on selling my stock in Delta either. This owner is telling you what happened--at no charge! BTW, not every Delta flight originates in Atlanta.
Pete
Valley View,Michigan,
U.S.A.
Nakia, use a little common sense!
#4Consumer Comment
Thu, January 19, 2006
From where did the Atlanta connecting flight originate? THAT'S where the weather most undoubtedly caused the delay. Sure, the weather was OK here in Detoit and the same in Phoenix, or where ever it was going. But if the first airport was shut down due to snow, ice, fog, etc., do you really expect a plane to take off? No, I don't plan on selling my stock in Delta either. This owner is telling you what happened--at no charge! BTW, not every Delta flight originates in Atlanta.
Pete
Valley View,Michigan,
U.S.A.
Nakia, use a little common sense!
#5Consumer Comment
Thu, January 19, 2006
From where did the Atlanta connecting flight originate? THAT'S where the weather most undoubtedly caused the delay. Sure, the weather was OK here in Detoit and the same in Phoenix, or where ever it was going. But if the first airport was shut down due to snow, ice, fog, etc., do you really expect a plane to take off? No, I don't plan on selling my stock in Delta either. This owner is telling you what happened--at no charge! BTW, not every Delta flight originates in Atlanta.
Giselle
Any City,North Carolina,
U.S.A.
No problems here
#6Consumer Comment
Thu, January 19, 2006
My family flies Delta twice a week and we have done so for the past 3 years. Never had rude service like you allege. Additionally, many flights originate in other cities/states, so you have to take the weather in THAT area into consideration. If your flight is originating in Utah and they are experieincing a snow storm, for example, that will definitely cause delays. BTW: Delta pilots just had their pay slashed by 17 percent. Don't expect too much from a bankrupt airline. Obviously, they are struggling and doing the best they can to stay afloat.
Nakia
Flint,Michigan,
U.S.A.
maybe you should sell your stock
#7REBUTTAL Individual responds
Thu, January 19, 2006
First of all I did ask to speak to a manager who would not get on the phone And yes I did check the weather. We were in Detroit. I was not rude I just wanted someone to be honest instead of lieing to every one. When there is bad weather no planes are allowed to leave and if things were on the up and up they would not have kept changing their stories. No one is asking them to be perfect stuff happens but at least be honest. When I paid for the ticket I was honest show me and the other passengers that much. My sister tried talking to someone a was treated worse than I was I bought the ticket so I had every right to be concerned about what happened to her. I sure fell sorry for your family.
Kim
Memphis,Tennessee,
U.S.A.
What does the sister have to say?
#8Consumer Suggestion
Wed, January 11, 2006
Is your sister a deaf mute? That would explain why you are the one making all of the phone calls about her problem. I don't see how you were ripped off. She was the one that had the delays, she was the one that slept in the airport. SHE is the one that should have the complaint. Since she has been silent, maybe she didn't have that big of an issue with the problems she had. Where was she flying from? You talk about a connecting flight in Atlanta and holding a plane in Phoenix. Just want to know where the criss cross jouney of the country started.
Sean
Portland,Oregon,
U.S.A.
It's not the departure weather
#9Consumer Comment
Tue, January 10, 2006
Delay's aren't only based on the weather of your departure location, but also the destination location as well. Did you check what the weather was like in Detroit? Let's see... Detroit on Dec. 29 might have a lot of ice or snow. I especially like how you wanted to get a hold of the owner. I own some stock in Delta, how about we have a little talk since I'm part owner. Why don't you start out with baby steps, and if the ticketing agent can't help you, talk to the manager. If the manager can't help you find out from that person who can. But, always be polite when talking with these people. Nothing will get them to hang up on you faster than someone who is irrational.
