Complaint Review: Delta Airlines - Atlanta Georgia

The days when an airline actually cared whether or not you flew economy are long gone - a victim of deregulation in the late '70's. They disappeared with transatlantic liners in cruise service, the 20th Century Limited, and the milk man who delivered. Customer Service with the exception of Southwest and Hawaiian is non-existant. Some airlines even outsource it to India or Pakistan or the Philippines where English is not the major language of the agents. If you are inconvenienced the airlines could care less. There are plenty of travellers to take your seat. Treat an airliner as a bus with wings and you will understand why you are recieving the "service" you are getting. With all respects to Delta it is no better or worse than the rest of the major airlines.

The days when an airline actually cared whether or not you flew economy are long gone - a victim of deregulation in the late '70's. They disappeared with transatlantic liners in cruise service, the 20th Century Limited, and the milk man who delivered. Customer Service with the exception of Southwest and Hawaiian is non-existant. Some airlines even outsource it to India or Pakistan or the Philippines where English is not the major language of the agents. If you are inconvenienced the airlines could care less. There are plenty of travellers to take your seat. Treat an airliner as a bus with wings and you will understand why you are recieving the "service" you are getting. With all respects to Delta it is no better or worse than the rest of the major airlines.

The days when an airline actually cared whether or not you flew economy are long gone - a victim of deregulation in the late '70's. They disappeared with transatlantic liners in cruise service, the 20th Century Limited, and the milk man who delivered. Customer Service with the exception of Southwest and Hawaiian is non-existant. Some airlines even outsource it to India or Pakistan or the Philippines where English is not the major language of the agents. If you are inconvenienced the airlines could care less. There are plenty of travellers to take your seat. Treat an airliner as a bus with wings and you will understand why you are recieving the "service" you are getting. With all respects to Delta it is no better or worse than the rest of the major airlines.

The days when an airline actually cared whether or not you flew economy are long gone - a victim of deregulation in the late '70's. They disappeared with transatlantic liners in cruise service, the 20th Century Limited, and the milk man who delivered. Customer Service with the exception of Southwest and Hawaiian is non-existant. Some airlines even outsource it to India or Pakistan or the Philippines where English is not the major language of the agents. If you are inconvenienced the airlines could care less. There are plenty of travellers to take your seat. Treat an airliner as a bus with wings and you will understand why you are recieving the "service" you are getting. With all respects to Delta it is no better or worse than the rest of the major airlines.

How much of a change did they make? You also said they did not refund "full" amount of purchase. How much were they willing to credit or what did they offer?