- Report: #1419004
Complaint Review: Delta Airlines - Atlanta Georgia
Reported By:
Mark -
Minneapolis, Minnesota, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Delta Airlines
Atlanta, Georgia, United States
Web:
delta.com
Categories:
Business Rating:
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Delta Airlines Delta Connection Endeavor Air Delta Airlines Comfort Class Is Horrible and Misleading Atlanta Georgia
Two weeks ago I booked a Comfort Class roundtrip from MPLS to RDU on Delta and had multiple issues, or should I say surprises.
The first is that I thought I was book Delta, but it turned out to be Delta Connection, operated by Endeavor Air, a commuter airline.
When booking the flight I paid an upgrade to their Comfort Class. On their website it states that Comfort Class offers: an “upgraded experience that includes more things to love”. Nothing could be further from the truth as there was no benefit for the upgrade. If fact, it may have actually cost me. Consider that Comfort Class is supposed to offer:
- Seating, with Priority Boarding - up to 4” of extra legroom may be true, but this is what cost me dearly. You see, by boarding first, the end result was that when the other passengers boarded, with my seating assignment, I was repeatedly hit on the back of the head with suitcases, carry-ons, infants, purses, computers and anything else that could be carried on a plane. The extra legroom is hogwash as they use commuter planes which packs you in like a sardine.
- Dedicated Overhead Space – totally incorrect. There was barely enough to fit my winter coat in the space. Had a carryon been involved, it would not have fit.
- Access to Sky Priority® boarding. True. The penalty for boarding early was addressed above. Add to that, on the return, the plane was late. This had passengers trying seat themselves and clamor for bin space.
- Additional amenities include:, complimentary beer, wine, and spirits on flight 250 miles or more and complimentary premium snacks on flights 900 miles or more. This is totally incorrect. I got a cookie and a half glass of soda. Nothing else was offered or mentioned. This amenity statement is just plain wrong.
- Little Extras - like a pillow, blanket, complimentary headset, also included as a benefit that is totally incorrect. We were never offered, nor did we know this was available. I did however, look for a blanket and was unable to locate one. No could a cabin attendant find one.
- Movies, TV & More – another non-issue, as I found that this is available only on cross country. However, I would have expected it on a two-hour flight.
- Service – no internet and bathroom out of order.
- Seating – beyond cramped, yet extra cost for their Comfort Class.
Bottom line is instead of a Delta flight, I was put on an old Endeavor Commuter that needed upgrading so bad, it was dirty, uncomfortable and lacking any amenities.
I have written them, but with amount of complaints on the internet, they probably could care less. Totally unacceptable to me, but business as usual for them.
1 Updates & Rebuttals
Flint
Rolla,Afghanistan
And you didn't realize this when booking?
#2General Comment
Thu, March 30, 2023
Have you not been on a commuter plane? Do you not read what you are buying when you are buying it? It says very clearly when you buy the ticket that it's operated by a commuter airline. It always specifies what type of plane it is. You can easily find seat maps and lists of amenities for every type of plane operated by every airline. Obviously a tiny commuter plane like a CRJ-100/200 isn't going to have most of the amenities of a normal airliner. In particular, they never have Internet access or in-flight entertainment. I don't think that could even be retrofitted, they just don't have the space or the power capacity. Same applies for food and drinks -- they barely have any space for those, so you are not going to be getting premium anything. Spending five minutes looking at a site like SeatGuru would have informed you of that.
