- Report: #1002170
Complaint Review: Delta Airlines - Internet Internet
Reported By:
Consumer Crusader -
Irvine, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Delta Airlines
Internet, Internet, United States of America
Phone:
Web:
www.Delta.com
Categories:
Business Rating:
(0)
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Delta Airlines Bait & Switch on Upgrade , Internet
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Delta Airlines tries to Bait & Switch you with their deceptive seat upgrade email ad soon after you book your flight. I confirmed my Seat this morning and at 3:00pm I received an email from Delta with the subject line: Your Flight Is Booked. Now Purchase An Economy Comfort Seat." The email ad states: "Enjoy more legroom and priority boarding for as low as $19." I logged into the Delta site, click on the email ad which says "Buy now." I see my flight, I select it, the screen briefly flashes "Loading seats" with "$19", then when you see the actual seating arrangement for your flight, the upgrade charge is $79, which or more than 4 times the low rate of $19 quoted in the ad (4 x $19 = $76). So the Delta Email Ad system is smart enough to know that you have confirmed a flight reservation but is clueless that your specific flight may have an upgrade fee that exceeds 4 times the teaser rate? I doubt it. This is a classic case of Bait & Switch! Bad business practice Delta!
